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GV31 Portable mini projector

Name: GV31 Portable mini projector
Brand: GV31
SKU: AU-1f0dbea8-22c9-40bf-bbd6-61a51ec2892c
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: June 5, 2026Recall ID: 1f0dbea8-22c9-40bf-bbd6-61a51ec2892cCategory: Consumer ProductsCountry: Australia

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Translate NoticeTranslate notice text, hazard warnings, and descriptions into any supported language.

Reason for Recall / Hazard

The built-in battery may overheat during normal usage and pose a fire risk.

Product Description & Identification

Reason / Defects: The built-in battery may overheat during normal usage and pose a fire risk. Hazards: Risk of serious burn injury and property damage if the battery overheats and catches fire. Incidents have occurred. What to do: Stop using the projector immediately and check the serial number. Contact BenQ to arrange to return the product for either: a free replacement with an upgraded GV32 model projector; or to have the battery replaced and firmware updated on the affected GV31 model projector. Contact BenQ Australia for more information or need further assistance relating to this recall. Contact BenQ Australia Pty Ltd Call: 1300 130 336 between 9am and 5:30pm AEST Monday to Friday Email: BQauService@BenQ.com Visit: https://www.benq.com/en-au/support/repair-service/gv31-recall-notification.html

Affected Products

Portable personal mini projector with battery. Please see attached list of affected serial numbers.

Additional Source Details

Field	Value
Guid › #text	1f0dbea8-22c9-40bf-bbd6-61a51ec2892c
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/gv31-portable-mini-projector
Pub Date	Fri, 05 Jun 2026 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Projector.gif?itok=nEcOBP0o

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought GV31 Portable mini projector?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

Risk Level["Smart and interconnected devices","Home electrical appliances"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: GV31 Portable mini projector

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https://therecallfile.com/recalls/gv31-portable-mini-projector/AU-1f0dbea8-22c9-40bf-bbd6-61a51ec2892c

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