Google Pixel 4a smartphone
AustraliaGoogle Pixel 4a smartphone
Reason for Recall / Hazard
TranslatedThe battery may overheat. An automatic firmware update to Android 13 was rolled out to Pixel 4a devices in Australia on 8 January 2025. Google advises that the firmware update provides new battery management features that mitigate the risk of overheating.
Product Description & Identification
TranslatedReason / Defects: The battery may overheat. An automatic firmware update to Android 13 was rolled out to Pixel 4a devices in Australia on 8 January 2025. Google advises that the firmware update provides new battery management features that mitigate the risk of overheating. Hazards: An overheating battery could pose a risk of fire and/or burns to a user. What to do: Submit a request here to find out if your device is impacted. Check that your device has received the firmware update to Android 13. This issue does not affect all Pixel 4a devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before. You do not need to return your device to mitigate the safety issue. Google advises that the firmware update mitigates the safety issue. Once the firmware update has been installed, you can continue using your device. You may be eligible for an appeasement from Google. You can check your appeasement eligibility here . Important message from the ACCC to consumers: Consumers may exercise their rights to a remedy in accordance with the consumer guarantees , which may entitle them to a refund or replacement.
Affected Products
TranslatedGoogle Pixel 4a smartphone.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e9ed67ac-ab76-4aaf-9238-efb0ac939611 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/google-pixel-4a-smartphone |
| Pub Date | Fri, 07 Mar 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Image%20-%20Google%20Pixel%204a%20smartphone.jpg?itok=__L4fkLl |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Google Pixel 4a smartphone?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Lithium-ion batteries","Phones, cameras and accessories"]
- DistributionAustralia
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