Generation 2 DTS Helm Control (updated)
AustraliaGeneration 2 DTS Helm Control (updated)
Reason for Recall / Hazard
TranslatedThe controller may malfunction and cause the engine to go into ‘limp mode’ and it will not allow for any gears to be changed, and engine power will be limited.
Product Description & Identification
TranslatedReason / Defects: The controller may malfunction and cause the engine to go into ‘limp mode’ and it will not allow for any gears to be changed, and engine power will be limited. Hazards: There is a risk of serious injury or death from collision if the boat unable to be controlled or has limited engine power. What to do: Stop using boats with the affected controls and contact an authorised Mercury Marine dealer immediately. An authorised Mercury Marine dealer will rectify the affected controls. Contact Marine Power International Email: merc.info@mercmarine.com
Affected Products
TranslatedUpdated on 27 August 2025: updated list of affected serial numbers and traders. Controller used to change gear and power output for compatible engines: Mercury outboard engines Mercury Diesel engines Mercury Racing outboard engines MerCruiser sterndrive engines MerCruiser Racing sterndrive engines
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 7a66b863-ddab-44e8-99e9-444bb1fc95fb |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/generation-2-dts-helm-control-updated |
| Pub Date | Thu, 05 Jun 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Generation%202%20DTS%20Helm%20controls.png?itok=hbzX5FBe |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Generation 2 DTS Helm Control (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelBoat parts and accessories
- DistributionAustralia
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🚨 SAFETY ALERT: Generation 2 DTS Helm Control (updated) Check if your household is affected: https://therecallfile.com/recalls/generation-2-dts-helm-control-updated/AU-7a66b863-ddab-44e8-99e9-444bb1fc95fb
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