Gas Fireplace Models DF700 and DF960
AustraliaGas Fireplace Models DF700 and DF960
Reason for Recall / Hazard
TranslatedThe air ramp redistributes some of the air flow through cut outs in the frame of the fireplace.
Product Description & Identification
TranslatedReason / Defects: The air ramp redistributes some of the air flow through cut outs in the frame of the fireplace. Hazards: The redistribution of heat can cause hot spots and a stain or discolouration on framing materials. This may result in slow combustion of surrounding materials and possible future fire. This increases the risk of serious injury or even death to users. What to do: Consumers are requested to do the following: 1) If you purchased a fireplace between 23 January 2020 and 31st August 2020, please contact Escea to check your serial number to see if you have an affected fireplace. The serial number can easily be found by looking under the batteries in the remote control. 2) If your fireplace is one of the affected fires, stop using the fireplace until Escea has arranged a technician to repair the fireplace. For further information, contact Escea Australia Pty Ltd on 1800 460 832.
Affected Products
TranslatedGas fireplaces Models DF700 and DF960
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 112a0e09-155b-408a-89a4-1336531df27d |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/gas-fireplace-models-df700-and-df960 |
| Pub Date | Mon, 30 Nov 2020 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Escea%20Fireplace%20DF700.png?itok=bY8MWQnm |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Gas Fireplace Models DF700 and DF960?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Gas products and appliances","Fireplaces and burners"]
- DistributionAustralia
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🚨 SAFETY ALERT: Gas Fireplace Models DF700 and DF960 Check if your household is affected: https://therecallfile.com/recalls/gas-fireplace-models-df700-and-df960/AU-112a0e09-155b-408a-89a4-1336531df27d
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