EYECANDY OTTOMAN ROUND
AustraliaEYECANDY OTTOMAN ROUND
Reason for Recall / Hazard
TranslatedThe metal banding on the ottoman may have sharp edges.
Product Description & Identification
TranslatedReason / Defects: The metal banding on the ottoman may have sharp edges. Hazards: There is a risk of serious injury, including lacerations, if consumers come in contact with the metal banding. This defect has caused injuries to consumers. What to do: Consumers should cease using the product immediately. Return the product to any Fantastic Furniture store nationwide for a full refund on the purchase price. When returning the product, consumers should avoid handling the area around the metal band, or wear protective gear to protect themselves from risk of injury. If you are unable to return the product to one of our stores, please contact the Customer Care team to discuss alternative arrangements.
Affected Products
TranslatedEyecandy Round Ottoman in Black with Metal Banding (EYEOTTRNDOOOPLRBLK) Eyecandy Round Ottoman in Mulberry with Metal Banding (EYEOTTRNDOOOPLRMUB)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | e0b15a4a-e609-467c-a14e-a318c04da343 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/eyecandy-ottoman-round |
| Pub Date | Fri, 26 May 2023 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Eyecandy%20Image.png?itok=2n2_-SDM |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought EYECANDY OTTOMAN ROUND?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelIndoor furniture and furnishings
- DistributionAustralia
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