ERC/CRC/HEC bicycle wheels for road bikes
AustraliaERC/CRC/HEC bicycle wheels for road bikes
Reason for Recall / Hazard
TranslatedSeparation of the layers of the rim flange can occur which can weaken the wheel, causing it to collapse.
Product Description & Identification
TranslatedReason / Defects: Separation of the layers of the rim flange can occur which can weaken the wheel, causing it to collapse. Hazards: Risk of serious injury, death or property damage if the wheel fails while it is in use. Incidents have occurred. What to do: Stop using these wheels immediately. Visit https://www.dtswiss.com/en/recall to check if your wheel is affected. If you have an affected wheel register your details to arrange a free wheel inspection. If your wheel is affected, it will be replaced free of charge. Contact: DT SWISS AG email recall@dtswiss.com phone: 03 9700 9400 between 9am to 5pm (AEST) visit: https://www.dtswiss.com/en/recall
Affected Products
TranslatedBicycle wheels: ARC 1100, 1400, 1600 DICUT 50 / 55 / 65 ARC 1600 SPLINE 50 / 55 /65 ERC 1100, 1400, 1600 DICUT 35 / 45 ERC 1600 SPLINE 35 / 45 ERC LOG CLASSIC 45 CRC 1100 DICUT 45 CRC 1400, 1600 SPLINE 35 / 45 HEC 1400 SPLINE 45 Affected wheels have a DT Swiss ID higher than 2740000. The DT Swiss ID is located on a sticker on the wheel rim, the rim tape or in the rim well.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 916daf69-bd5e-46fe-8225-95767b387380 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/erccrchec-bicycle-wheels-for-road-bikes |
| Pub Date | Fri, 01 Aug 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/ERC%201100%20wheelset.jpg?itok=h6fTCg2o |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought ERC/CRC/HEC bicycle wheels for road bikes?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk LevelBicycles and scooters (push)
- DistributionAustralia
📢 Share Warning
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: ERC/CRC/HEC bicycle wheels for road bikes Check if your household is affected: https://therecallfile.com/recalls/erc-crc-hec-bicycle-wheels-for-road-bikes/AU-916daf69-bd5e-46fe-8225-95767b387380
Join Alertlist
Get instant email updates whenever critical safety recalls like this are published.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Related Recalls
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag