erborian - crème visage erborian centella crème 50ml et 20ml
Franceerborian - crème visage erborian centella crème 50ml et 20ml
Recalling Firm: erborian
Reason for Recall / Hazard
Translatedabsence de conservateur dans les lots concernés
Product Description & Identification
TranslatedMotif de rappel: absence de conservateur dans les lots concernés | Risques encourus: risque microbiologique | Conduite à tenir: ne plus utiliser le produit|contacter le service consommateur
Affected Products
Translatedcentella crème 50ml (6aa20067) et 20ml (6aa20068)
Additional Source Details
| Field | Value |
|---|---|
| Libelle | crème visage erborian centella crème 50ml et 20ml |
| Rappel guid | 68ccf366-f1e5-4419-8cfa-bf31086a8e14 |
| Motif rappel | absence de conservateur dans les lots concernés |
| Numero fiche | 2025-07-0161 |
| Distributeurs | site internet erborian, pharmacies, parapharmacies, vente en ligne, distributeurs sélectifs |
| Marque produit | erborian |
| Numero contact | 0977400602 |
| Numero version | 1 |
| Conditionnements | o 50ml : ¤? etui carton ¤? tube ¤¤o 20ml : tube |
| Date publication | 2025-07-25T16:11:49+00:00 |
| Risques encourus | risque microbiologique |
| Categorie produit | hygiène-beauté |
| Liens vers les images | https://rappel.conso.gouv.fr/image/9aab6d66-191f-4914-8835-248649d1dd1a.jpg|https://rappel.conso.gouv.fr/image/83c0c608-19c3-43b4-8701-074e99b40f64.jpg|https://rappel.conso.gouv.fr/image/c96db41f-533c-4680-a2ea-2816d2fafd43.jpg |
| Modeles ou references | centella crème 50ml (6aa20067) et 20ml (6aa20068) |
| Sous categorie produit | cosmétiques |
| Identification produits › 1 | km05363 |
| Identification produits › 2 | non concerné |
| Identification produits › 3 | | |
| Identification produits › 4 | km06363 |
| Identification produits › 5 | non concerné |
| Identification produits › 6 | | |
| Identification produits › 7 | km06343 |
| Identification produits › 8 | non concerné |
| Identification produits › 9 | | |
| Identification produits › 10 | km07343 |
| Identification produits › 11 | non concerné |
| Nature juridique rappel | volontaire (sans arrêté préfectoral) |
| Lien vers affichette pdf | https://rappel.conso.gouv.fr/affichettepdf/18963/interne |
| Lien vers la fiche rappel | https://rappel.conso.gouv.fr/fiche-rappel/18963/interne |
| Modalites de compensation | echange |
| Zone geographique de vente | france entière |
| Conduites a tenir par le consommateur | ne plus utiliser le produit|contacter le service consommateur |
| Informations complementaires publiques | pour toute question : ¤par courriel : contact.fr-fr@erborian.com : spécifier dans l’objet du courriel : rappel de produit erborian centella creme¤par téléphone du lundi au vendredi de 9h30 à 17h : 09 77 40 06 02 (prix d'un appel local)¤par courrier : service clients erborian, bâtiment morland - 2 cour de l'ile louviers 75004 paris.¤ |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the UPC barcode, production lot number, or "Best By" date printed on the packaging against the official identifiers listed above.
Do not consume, cook, or serve this product. Do not feed to pets. Seal the item in a plastic bag to prevent cross-contamination.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (RappelConso).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought erborian - crème visage erborian centella crème 50ml et 20ml?
Immediately stop consuming the product and do not feed it to pets. Quarantine the package in a sealed bag so it cannot contaminate other food, and check the lot code or expiration date against this official notice.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (RappelConso). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Recalling Firmerborian
- Risk Levelvolontaire (sans arrêté préfectoral)
- Distributionfrance entière
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