Entity MH15 Helmet
AustraliaEntity MH15 Helmet
Reason for Recall / Hazard
TranslatedAffected helmets do not comply with the mandatory standard for bicycle helmets . The buckle on these helmets may separate from the chin strap because the strap has not folded and sewn.
Product Description & Identification
TranslatedReason / Defects: Affected helmets do not comply with the mandatory standard for bicycle helmets . The buckle on these helmets may separate from the chin strap because the strap has not folded and sewn. Hazards: Risk of serious injury or death in the event of a collision if the buckle separates from the strap and the helmet comes off the user’s head. What to do: Stop using affected helmets immediately. Contact BikesOnline or Reid Cycles to arrange for a repair or return the item to the place of purchase for a replacement or refund. Contact Reid Cycles email: support@reidcycles.com.au visit: https://www.reidcycles.com.au/ call: (03) 4513 0995 between 9am – 4pm AEST, Monday - Friday
Affected Products
TranslatedEntity MH15 Bicycle Helmet available in 2 sizes and various colours SKU Description S0402ET0401 Entity MH15 Mountain Bike Helmet - Black / M S0402ET0402 Entity MH15 Mountain Bike Helmet - Black / L S0402ET0405 Entity MH15 Mountain Bike Helmet - Lime / M S0402ET0406 Entity MH15 Mountain Bike Helmet - Lime / L S0402ET0403 Entity MH15 Mountain Bike Helmet - Light Blue / M S0402ET0404 Entity MH15 Mountain Bike Helmet - Light Blue / L
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | f4b42417-c459-4afa-b42e-8bbb6dbff50d |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/entity-mh15-helmet |
| Pub Date | Thu, 07 Aug 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Entity%20MH15%20Helmet.png?itok=bcijz_cC |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Entity MH15 Helmet?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk LevelBicycles and scooters (push)
- DistributionAustralia
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