DM36 Dreama Slim Support Pad for Jenx Dreama Sleep Mattress
AustraliaDM36 Dreama Slim Support Pad for Jenx Dreama Sleep Mattress
Reason for Recall / Hazard
TranslatedThe inserts that attach the small PU pad to the bracket may have been inserted the wrong way around. This reduces the strength of the fitting which can result in the support pad breaking off the bracket when placed under pressure.
Product Description & Identification
TranslatedReason / Defects: The inserts that attach the small PU pad to the bracket may have been inserted the wrong way around. This reduces the strength of the fitting which can result in the support pad breaking off the bracket when placed under pressure. Hazards: If the positioning aid fails, the user may move during sleep and postural support will not be maintained increasing the risk of injury and health complications. What to do: Immediately cease using the DM36 Dreama slim support pad. Medifab will contact affected consumers in writing to arrange for replacement of the product. All pads should be assessed for any damage prior to each use – if the pad show signs of cracking or is found to be loose on the brackets then it must not be used. For further information, contact Medifab on 03 6427 0105.
Affected Products
TranslatedDM36 Dreama Slim Support Pad for Jenx Dreama Sleep Mattress Product Code: 7120-3240-000 ARTG 261614 (Medifab Ltd - Positioning aid system)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 83e4316b-6999-4a0f-9c36-a534dded1cfc |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/dm36-dreama-slim-support-pad-for-jenx-dreama-sleep-mattress |
| Pub Date | Wed, 08 Jul 2020 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought DM36 Dreama Slim Support Pad for Jenx Dreama Sleep Mattress?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: DM36 Dreama Slim Support Pad for Jenx Dreama Sleep Mattress Check if your household is affected: https://therecallfile.com/recalls/dm36-dreama-slim-support-pad-for-jenx-dreama-sleep-mattress/AU-83e4316b-6999-4a0f-9c36-a534dded1cfc
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