Dexcom G4 Platinum, G5 Mobile and G6 Sensor Glucose Monitoring System
Dexcom G4 Platinum, G5 Mobile and G6 Sensor Glucose Monitoring System
Reason for Recall / Hazard
TranslatedThe Dexcom Continuous Glucose Monitoring System may show falsely elevated glucose readings for users who are taking hydroxyurea, an anti-neoplastic drug, used primarily in chemotherapy. Incorrect glucose readings may result in incorrect diabetes treatment decisions.
Product Description & Identification
TranslatedReason / Defects: The Dexcom Continuous Glucose Monitoring System may show falsely elevated glucose readings for users who are taking hydroxyurea, an anti-neoplastic drug, used primarily in chemotherapy. Incorrect glucose readings may result in incorrect diabetes treatment decisions. Hazards: If incorrect information is used to make treatment decisions, this could lead to an incorrect dose of insulin. This may result in failure to treat low blood glucose (hypoglycemia, loss of consciousness, seizure, death) from missed low sensor glucose values and alerts or by causing other errors (for example, hypoglycemia from an insulin dose based on a falsely elevated sensor glucose reading) and may lead to serious health complications. What to do: AA-Med Pty Ltd will contact affected users in writing. When using the G4 Platinum, G5 Mobile or G6 Sensor, consumers should read the additional information in the warning sections of the Instructions For Use (IFU) relating to hydroxyurea. The updated warning is as follows: If you are taking hydroxyurea, your glucose readings may be falsely elevated and result in missed hypoglycemia alerts or errors in diabetes management. The level of inaccuracy depends on the amount of hydroxyurea in your body. Use your meter. For further information, contact Australasian Medical & Scientific Customer Service by phone on 1300 851 056.
Affected Products
TranslatedDexcom G4 Platinum, G5 Mobile and G6 Sensor Glucose Monitoring System Product codes: STS-GF-001, STS-GF-004, STS-GS-013, STS-GS-014 ARTG 318476, 330535 and 169241 Dexcom G4 Platinum, G5 Mobile and G6 Sensor are primarily used for monitoring glucose levels for the management of diabetes mellitus.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 45ce8f84-4436-4b8d-820c-6f9c42d0d7a4 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/dexcom-g4-platinum-g5-mobile-and-g6-sensor-glucose-monitoring-system |
| Pub Date | Wed, 10 Mar 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Dexcom G4 Platinum, G5 Mobile and G6 Sensor Glucose Monitoring System?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelPharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: Dexcom G4 Platinum, G5 Mobile and G6 Sensor Glucose Monitoring System Check if your household is affected: https://therecallfile.com/recalls/dexcom-g4-platinum-g5-mobile-and-g6-sensor-glucose-monitoring-system/AU-45ce8f84-4436-4b8d-820c-6f9c42d0d7a4
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