Deimos Ultra BT A400 Australia, A600 Australia and A600 V Australia & Deimos BT A400 Australia and A600 Australia Sliding Gate Openers
AustraliaDeimos Ultra BT A400 Australia, A600 Australia and A600 V Australia & Deimos BT A400 Australia and A600 Australia Sliding Gate Openers
Reason for Recall / Hazard
TranslatedThe earth and live wires may not be connected correctly, and the cable gland may not hold the cables tightly enough.
Product Description & Identification
TranslatedReason / Defects: The earth and live wires may not be connected correctly, and the cable gland may not hold the cables tightly enough. Hazards: If live wires are touching the metallic body of the motor and a person touches any metal part of the motor or gate they will receive an electric shock if the household residual current device (RCD) trips. If the residual current device does not trip, then the person will be electrocuted. What to do: Consumers should immediately stop using the product and should not touch the gate or gate opener until it has been disconnected from the power supply. Consumers can disconnect the product from the power supply by unplugging the power cable of the gate opener from the mains. Once disconnected, consumers can manually release the gate opener. Consumers should not remove the cover from the gate opener, but should contact BFT Automation to arrange a repair. Consumers can contact BFT Automation on 1300 270 773 or via email on recalls-au@bft-automation.com
Affected Products
TranslatedSliding gate openers Deimos Ultra BT A400 Australia Deimos Ultra BT A600 Australlia Deimos Ultra BT A600 V Australia Deimos BT A400 Australia Deimos BT A600 Australia Affected gates were installed between 1 October 2020 and 23 April 2021.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 879a5493-967b-40bf-992b-5df66b2167ed |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/deimos-ultra-bt-a400-australia-a600-australia-and-a600-v-australia-deimos-bt-a400-australia-and-a600-australia-sliding-gate-openers |
| Pub Date | Sun, 23 May 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Deimos%20BT%20Model.png?itok=Y5lWxBJU |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Deimos Ultra BT A400 Australia, A600 Australia and A600 V Australia & Deimos BT A400 Australia and A600 Australia Sli...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Overview
- Risk Level["Building materials and supplies","Tools and machinery"]
- DistributionAustralia
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🚨 SAFETY ALERT: Deimos Ultra BT A400 Australia, A600 Australia and A600 V Australia & Deimos BT A400 Australia and A600 Australia Sliding Gate Openers Check if your household is affected: https://therecallfile.com/recalls/deimos-ultra-bt-a400-australia-a600-australia-and-a600-v-australia-dei/AU-879a5493-967b-40bf-992b-5df66b2167ed
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