Burley Ballz® QR Bicycle Skewers
AustraliaBurley Ballz® QR Bicycle Skewers
Reason for Recall / Hazard
TranslatedThe bicycle axle may have been damaged when initially installed and/or during use with the Coho® XC Cargo Trailer.
Product Description & Identification
TranslatedReason / Defects: The bicycle axle may have been damaged when initially installed and/or during use with the Coho® XC Cargo Trailer. Hazards: If the bicycle axle fails while riding, this can cause the Coho® XC Cargo Trailer to detach from the bicycle leaving only one of two tow arms connected to the bike. If this occurs, this can cause instability of the trailer and the bicycle rider, increasing the risk of an accident or injury. What to do: Consumers are advised to immediately stop using the product. Consumers should dispose of the product and contact Burley to arrange a free replacement through https://www.burley.com/ballz-qr-skewer-recall/. Replacement skewers will be available in September 2021. Consumers will be requested to provide a photograph or video to show that the product has been disposed of. If the product has already been disposed of, consumers are asked to notify Burley so that the safe disposal of the products can be monitored. For further information, please contact the supplier on 02 8882 1900 Monday through Friday 8:30am to 5pm AEST or e-mail enquiries@cassons.com.au.
Affected Products
TranslatedThe Ballz®QR Skewer is a quick release bicycle axle used to attach the Coho® XC Trailer to a bicycle. Product includes Ballz QR® Skewers that were sold individually and included in the sale of the Coho® XC Trailer Model No. 935101.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 931b22d0-93ae-4e73-ab76-5049bf4444c1 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/burley-ballz%C2%AE-qr-bicycle-skewers |
| Pub Date | Wed, 11 Aug 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Burley%20Ballz%20%28TM%29%20QR%20Bicycle%20Skewers.jpg?itok=HeGf1eN8 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Burley Ballz® QR Bicycle Skewers?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelBicycles and scooters (push)
- DistributionAustralia
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