Bugaboo Giraffe highchair
AustraliaBugaboo Giraffe highchair
Reason for Recall / Hazard
TranslatedThe screws connecting the legs to the frame can become loose and may detach when a baby or toddler is seated with or without the baby set accessory of the highchair.
Product Description & Identification
TranslatedReason / Defects: The screws connecting the legs to the frame can become loose and may detach when a baby or toddler is seated with or without the baby set accessory of the highchair. Hazards: Risk of serious injury from falling if the chair detaches from the frame while in use. There have been incidents and an injury involving babies. What to do: Stop using the highchair immediately. Contact Bugaboo to register your details for a repair kit to be sent via https://service.bugaboo.com/s/bugaboo-giraffe-repair-kit-checker . Replace the current screws with the redesigned screws using the improved Allen key and following the step-by-step instruction manual in the repair kit. Contact: Bugaboo International B.V. email: service.au@bugaboo.com call: 02 7908 7089 9:00 am to 5:00 pm Monday to Friday.
Affected Products
TranslatedHighchair with baby set accessory from 6 months to 36 months old and from 36 months old up to 100kg without the baby set. Model numbers: 200001013, 200001001, 200001002, 200001005, 200001007.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 97e9c1fe-4ab7-4fde-81e1-0ec1081850d6 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/bugaboo-giraffe-highchair |
| Pub Date | Wed, 07 May 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Bugaboo%20Giraffe%20highchair.png?itok=XJgxx-x0 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Bugaboo Giraffe highchair?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelBaby feeding aids
- DistributionAustralia
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