Bock Nursing Care Beds - Battery
AustraliaBock Nursing Care Beds - Battery
Reason for Recall / Hazard
TranslatedIn beds with double drives, manufactured in the period from January 2012 to May 2013, some batteries may contain diodes which may be defective.
Product Description & Identification
TranslatedReason / Defects: In beds with double drives, manufactured in the period from January 2012 to May 2013, some batteries may contain diodes which may be defective. Hazards: Failure of the diode may lead to damage of the emergency lowering battery. If the bed cannot be lowered this may lead to injury. What to do: Consumers with impacted stock should contact Alphacare to organise correction. Alphacare will arrange a technician to visit and make the necessary corrections. For further information, contact Alphacare Customer Service on 1300 930 930 or via the Alphacare website at https://alphacare.com.au/contact/
Affected Products
TranslatedBock Nursing Care Beds - Battery Model Number: 263 Serial Number: 91391986-000 ARTG 209294 (Alphacare Pty Ltd - Bed, general-purpose)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | d18485d2-cb8f-42b1-ae36-f992fd924144 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/bock-nursing-care-beds-battery |
| Pub Date | Wed, 12 Feb 2020 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Bock Nursing Care Beds - Battery?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelIndoor furniture and furnishings
- DistributionAustralia
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🚨 SAFETY ALERT: Bock Nursing Care Beds - Battery Check if your household is affected: https://therecallfile.com/recalls/bock-nursing-care-beds-battery/AU-d18485d2-cb8f-42b1-ae36-f992fd924144
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