Babysense MaxView video baby monitor – Parent unit (updated)
AustraliaBabysense MaxView video baby monitor – Parent unit (updated)
Reason for Recall / Hazard
TranslatedThe lithium-ion battery in the parent unit viewing screen may overheat during charging, which could result in the battery swelling, melting, emitting smoke, or sparking and become a fire hazard.
Product Description & Identification
TranslatedReason / Defects: The lithium-ion battery in the parent unit viewing screen may overheat during charging, which could result in the battery swelling, melting, emitting smoke, or sparking and become a fire hazard. Hazards: Risk of serious injury, death and/or property damage from fire if the battery overheats during charging and starts a fire. Incidents have occurred overseas. What to do: Stop using the affected Babysense MaxView parent unit immediately, unplug it from any power source and do not charge or use it. Visit www.recallsecure.com to enter your details and serial number and follow the on-screen instructions to receive a free replacement of the parent unit. You should dispose of the old parent unit once you receive confirmation it is a part of the affected serial numbers. Do not throw the old parent unit in household trash/waste or in general recycling bins. Dispose of the old parent unit by taking it to a certified e-waste or hazardous waste facility that handles products containing lithium-ion batteries. Contact your local authority to confirm your nearest location. Contact Hisense Ltd (Israel) Email: support@recallsecure.com Visit: www.recallsecure.com
Affected Products
TranslatedThis recall was updated on 8 May 2026 to change the supplier from Hisense Ltd to Hisense Ltd (Israel). Parent unit viewing screen for the Babysense MaxView video baby monitor (5.5” Split Screen Full HD 1080P). Serial number identification: Identify the serial number (S/N) printed on the back (beginning with ‘MVRX’ followed by further digits). Serial Numbers beginning with MVP are not part of this recall. Model number identification: Identify the model number on the back. It should read VBM55RX. If your model number includes a letter “N” (VBMN55RX) it is NOT a part of this recall. Affected serial numbers – MVRX 23000001 - 23000142 2302-00000 - 2302-02499 2303-00000 - 2303-02999 2304-00000 - 2304-02169 2304-02170 - 2304-03999 2305-00000 - 2305-04999 2308-00000 - 2308-04416 2308-04417 - 2308-13966 24000000 - 24034981 24034982 - 24036040 24036041 - 24067750 25000001 - 25017520 25017622 - 25018820 25017521 - 25017621 25018821 - 25047921 25047921 - 25049722 24000000P - 24002039P 24002040P - 24002729P
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 2f72f900-fbee-4c08-9d22-0b53adc7e4cc |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/babysense-maxview-video-baby-monitor-%E2%80%93-parent-unit-updated |
| Pub Date | Tue, 24 Mar 2026 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Hisense%20baby%20monitor%20-%20parent%20unit%20-%20front%20view.jpg?itok=HfXeIW8h |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Babysense MaxView video baby monitor – Parent unit (updated)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Lithium-ion batteries","Smart and interconnected devices"]
- DistributionAustralia
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🚨 SAFETY ALERT: Babysense MaxView video baby monitor – Parent unit (updated) Check if your household is affected: https://therecallfile.com/recalls/babysense-maxview-video-baby-monitor-parent-unit-updated/AU-2f72f900-fbee-4c08-9d22-0b53adc7e4cc
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