Automated Sliding Gate Opener Motor Model GTR156
AustraliaAutomated Sliding Gate Opener Motor Model GTR156
Reason for Recall / Hazard
TranslatedThe main supply cord may be incorrectly wired to the power terminal block.
Product Description & Identification
TranslatedReason / Defects: The main supply cord may be incorrectly wired to the power terminal block. Hazards: Risk of electrical shock causing serious injury or death. What to do: Consumers should open their gate and immediately stop use of the GTR156 powered gate opener and unplug it from the power supply . Consumers should visit the Richmond Wheel and Castor Co website at https://www.richmondau.com/gtr156-safety-check/ to access and download instructions on how to operate their gate manually and what steps to take to confirm if their gate motor is affected. Consumers can obtain assistance in identifying if their gate motor is affected by this recall, by uploading pictures of their gate motor at https://www.richmondau.com/gtr156-safety-check/ and following the instructions as directed. A service technician will contact you once they have reviewed the images provided. Richmond Wheel & Castor Co will respond to all consumers to confirm if their gate motor is affected or not. If affected, arrangements will be made for a technician to visit consumers and carry out the necessary, repair onsite. For further information please contact Richmond Wheel & Castor Co by phone on 1300 474 246, email at gatesupport@richmondau.com or via the website https://www.richmondau.com
Affected Products
Translated240V AC Powered Sliding Gate Opener Motor suitable for gates up to 1200kg Richmond Wheel & Castor Co Model GTR156 The gate motor assembly is mounted on a metal frame and has a plastic housing covering the motor and electrical components. It does not state the model number on it but visually looks like the one shown. This recall does not affect any other models.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 959e85ba-02ed-4c83-8717-866f26119b1a |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/automated-sliding-gate-opener-motor-model-gtr156 |
| Pub Date | Thu, 01 Dec 2022 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Automated%20Sliding%20Gate%20Opener%20Motor%20Model%20GTR156.jpg?itok=DAfK1Tkv |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Automated Sliding Gate Opener Motor Model GTR156?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelHome electrical appliances
- DistributionAustralia
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