Arial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3
USArial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3
Recalling Firm: Securitas Healthcare LLC
Reason for Recall / Hazard
TranslatedSecuritas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Product Description & Identification
TranslatedArial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3
Additional Source Details
| Field | Value |
|---|---|
| City | Lincoln |
| State | NE |
| Event id | 98122 |
| Address 1 | 4600 Vine St |
| Code info | All units of the Affected Device Models sold between January 1st, 2023 and June 26th, 2024. UDI-DI: 00840948102653; Serial Numbers: 000CCC0E68FE 000CCC0E6901 000CCC0E6907 000CCC0E68FF 000CCC0E6638 000CCC0E6905 000CCC0E68FD 000CCC0E6904 000CCC0E6908 000CCC0E69AD 000CCC0E6902 000CCC0E69AE 000CCC0E69A9 000CCC0E69A8 000CCC0E6639 000CCC0E6903 000CCC0E69AA 000CCC0E6900 000CCC0E69A6 000CCC0E6B16 000CCC0E6B0D 000CCC0E6B12 000CCC0E6B20 000CCC0E6B10 000CCC0E6B1C 000CCC0E6B21 000CCC0E6B14 000CCC0E6B0C 000CCC0E6B1A 000CCC0E6B11 000CCC0E6B1F 000CCC0E6B22 000CCC0E6B15 000CCC0E6B0E 000CCC0E6B0F 000CCC0E69A5 000CCC0E69AC 000CCC0E69A3 000CCC0E69AB 000CCC0E69A4 000CCC0E6B17 000CCC0E6B19 000CCC0E6B0B 000CCC0E6B1E 000CCC0E6B13 000CCC0E6B18 000CCC0E6B1D 000CCC0E6B1B 000CCC0E6ACA 000CCC0E6ACB 000CCC0E6ABF 000CCC0E6AC4 000CCC0E6AAF 000CCC0E6ABB 000CCC0E6AB8 000CCC0E6ABD 000CCC0E6AB7 000CCC0E6ABE 000CCC0E6AC2 000CCC0E6ABA 000CCC0E6A5D 000CCC0E6A74 000CCC0E6A61 000CCC0E6A57 000CCC0E6A58 000CCC0E6A5C 000CCC0E6... [TRUNCATED] |
| Postal code | 68503-2823 |
| Report date | 20260114 |
| Product type | Devices |
| Product quantity | 5627 units |
| Reason for recall | Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing. |
| Voluntary mandated | Voluntary: Firm initiated |
| Recall initiation date | 20251208 |
| Initial firm notification | Letter |
| Center classification date | 20260108 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsInspect the NDC code, batch number, or control number on your medicine bottle or blister packaging to confirm whether your unit is included.
Do not abruptly stop critical prescribed medication without physician advice. Contact your dispensing pharmacist immediately for a safe alternative.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (FDA Devices).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Arial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3?
Check the lot number and NDC on your prescription label. For essential medications, consult your doctor or dispensing pharmacist immediately before abruptly stopping your dose.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (FDA Devices). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Recalling FirmSecuritas Healthcare LLC
- StatusOngoing
- Risk LevelClass II
- DistributionWorldwide distribution -US Nationwide and the country of Canada.
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🚨 SAFETY ALERT: Securitas Healthcare LLC - Arial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3 Check if your household is affected: https://therecallfile.com/recalls/arial-900-mhz-call-station-model-number-csk200-900-with-firmware-versi/FDA-Z-1031-2026
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