Apricus All-in-One Heat Pump
AustraliaApricus All-in-One Heat Pump
Reason for Recall / Hazard
TranslatedA manufacturing batch flaw has led to storage units falling over when the tank experiences high internal pressure.
Product Description & Identification
TranslatedReason / Defects: A manufacturing batch flaw has led to storage units falling over when the tank experiences high internal pressure. Hazards: Risk of serious injury or property damage if the tank reaches high internal pressure and falls over. What to do: Consumers should check the serial number on their unit. If you have an affected serial number, Apricus Australia, will arrange for a full unit replacement, re-installation and removal of the old unit. Contact Apricus Australia by email warranty@apricus.com.au or call 1300 277 428 for further information or to verify your serial number. Contact: Apricus Australia call: 1300 277 428 email: warranty@apricus.com.au
Affected Products
TranslatedApricus All-in-One Heat Pump hot water system. Model number: APHP-R290-260 This only affects units manufactured in November 2024, and sold/installed between December 2024 and March 2025. See attached serial number list.
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 20801a83-b216-4071-b9b5-567976713f05 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/apricus-all-in-one-heat-pump |
| Pub Date | Fri, 11 Apr 2025 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Apricus-AIO-HeatPump-Grey-LowRes-rgbOK%20%28002%29.jpg?itok=VlesNdcL |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Apricus All-in-One Heat Pump?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelHeating and cooling products
- DistributionAustralia
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🚨 SAFETY ALERT: Apricus All-in-One Heat Pump Check if your household is affected: https://therecallfile.com/recalls/apricus-all-in-one-heat-pump/AU-20801a83-b216-4071-b9b5-567976713f05
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