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AMP External Battery Pack for Whisper Cellular Shades

Name: AMP External Battery Pack for Whisper Cellular Shades
Brand: AMP
SKU: AU-efdb2369-cb38-4f3f-815d-6085f961f052
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: October 10, 2022Recall ID: efdb2369-cb38-4f3f-815d-6085f961f052Category: Consumer ProductsCountry: Australia

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Reason for Recall / Hazard

A manufacturing defect with the battery pack may cause some of the lithium batteries to overheat and produce smoke.

Product Description & Identification

Reason / Defects: A manufacturing defect with the battery pack may cause some of the lithium batteries to overheat and produce smoke. Hazards: If the lithium battery overheats this could result in a fire, which may cause serious injury or death. What to do: Consumers should stop using their blinds and contact their dealer to organise a replacement battery pack, free of charge. For further information, contact Hunter Douglas by phone on 02 9638 8000 (Monday to Friday, 9am-5pm) or visit https://www.hunterdouglas.com.au/

Affected Products

AMP External Lithium Battery Pack used to power Cellular (or honeycomb) Shades Only PO Number 236048 is affected. This number can be found on the lithium battery pack.

Additional Source Details

Field	Value
Guid › #text	efdb2369-cb38-4f3f-815d-6085f961f052
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/amp-external-battery-pack-for-whisper-cellular-shades
Pub Date	Mon, 10 Oct 2022 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/AMP%20External%20Battery%20Pack.jpg?itok=_Kqflg-8

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought AMP External Battery Pack for Whisper Cellular Shades?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

Risk Level["Hazardous materials","Lithium-ion batteries","Blinds, curtains and window fittings"]
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: AMP External Battery Pack for Whisper Cellular Shades

Check if your household is affected:
https://therecallfile.com/recalls/amp-external-battery-pack-for-whisper-cellular-shades/AU-efdb2369-cb38-4f3f-815d-6085f961f052

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AMP External Battery Pack for Whisper Cellular Shades