Airatherm WMO24NG and WMO24LP gas outdoor radiant heater
AustraliaAiratherm WMO24NG and WMO24LP gas outdoor radiant heater
Reason for Recall / Hazard
TranslatedThe heater does not meet the Australian standards for the maximum allowable carbon monoxide emission levels. Air channels above the burner deform when heated which can cause toxic levels of carbon monoxide to be emitted.
Product Description & Identification
TranslatedReason / Defects: The heater does not meet the Australian standards for the maximum allowable carbon monoxide emission levels. Air channels above the burner deform when heated which can cause toxic levels of carbon monoxide to be emitted. Hazards: There is a risk of serious illness, injury or death from carbon monoxide poisoning if the heater is used indoors or in a poorly ventilated area. What to do: Stop using the affected heater immediately. If possible, consumers should turn off the gas supply to appliance. Consumers should contact Airatherm Pty Ltd with their name, site address, model number, and whether the model is indoor or outdoor, to arrange for a free replacement or rectification. Contact Airatherm Pty Ltd call: 03 8739 5408 email: airatherm@airatherm.com.au
Affected Products
TranslatedAiratherm gas wall mounted radiant heaters. Model: WMO24NG and WMO24LP Serial numbers: 1001 – 1441 10001 – 10956
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 86b62602-5f99-4747-b958-37f78d27bc61 |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/airatherm-wmo24ng-and-wmo24lp-gas-outdoor-radiant-heater |
| Pub Date | Thu, 21 Nov 2024 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/WMO24%20Outdoor%20Super%20Ray%20Heater.jpg?itok=PgP7lT-M |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Airatherm WMO24NG and WMO24LP gas outdoor radiant heater?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk LevelGas products and appliances
- DistributionAustralia
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🚨 SAFETY ALERT: Airatherm WMO24NG and WMO24LP gas outdoor radiant heater Check if your household is affected: https://therecallfile.com/recalls/airatherm-wmo24ng-and-wmo24lp-gas-outdoor-radiant-heater/AU-86b62602-5f99-4747-b958-37f78d27bc61
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