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509 and 509 for Polaris branded helmets with Fidlock® fasteners

Name: 509 and 509 for Polaris branded helmets with Fidlock® fasteners
Brand: 509 and 509 for Polaris
SKU: AU-2f72b2cc-2efe-45d6-907d-315f1bf6e1ec
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: September 25, 2025Recall ID: 2f72b2cc-2efe-45d6-907d-315f1bf6e1ecCategory: Consumer ProductsCountry: Australia

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Translate NoticeTranslate notice text, hazard warnings, and descriptions into any supported language.

Reason for Recall / Hazard

The chin strap on affected helmets may not be routed correctly causing the retention buckle to separate and the helmet to come off.

Product Description & Identification

Reason / Defects: The chin strap on affected helmets may not be routed correctly causing the retention buckle to separate and the helmet to come off. Hazards: Risk of serious injury or death from head injuries if the helmet comes off during a collision. What to do: 1. Stop using affected helmets immediately. 2. Inspect the chin strap to check if it is routed correctly. 3. Route your chin strap correctly following the updated owner’s manual addendum, which is accessible here and watch the instructional video . 4. If the chin strap is frayed, contact Polaris Australia to arrange a repair. 5. If you require assistance with how to correctly route your chin strap, contact Polaris Australia. Contact: Polaris Sales Australia Call 03 9394 5610 from 9.00 am to 4.30 pm AEST Monday to Friday. Visit: https://ride509.com/pages/recalls

Affected Products

Includes Tactical 2.0 and Altitude 2.0 helmets

Additional Source Details

Field	Value
Guid › #text	2f72b2cc-2efe-45d6-907d-315f1bf6e1ec
Guid › @ is Perma Link	false
Link	https://www.productsafety.gov.au/search-consumer-product-recalls/509-and-509-for-polaris-branded-helmets-with-fidlock%C2%AE-fasteners
Pub Date	Thu, 25 Sep 2025 00:00:00 +0000
Extracted image	https://www.productsafety.gov.au/system/files/styles/large/private/Tactical%202.0%20and%20Altitude%202.jpg?itok=nL21h5Uj

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought 509 and 509 for Polaris branded helmets with Fidlock® fasteners?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

Risk LevelOther sports equipment
DistributionAustralia

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: 509 and 509 for Polaris branded helmets with Fidlock® fasteners

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https://therecallfile.com/recalls/509-and-509-for-polaris-branded-helmets-with-fidlock-fasteners/AU-2f72b2cc-2efe-45d6-907d-315f1bf6e1ec

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509 and 509 for Polaris branded helmets with Fidlock® fasteners