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500 Series Cooker/Grill and Cooktops for Caravans and Motorhomes

Published: June 23, 2022Recall ID: 40dbd67c-bdd3-41ff-8378-860f71e75c75Category: Consumer ProductsCountry: Australia
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Reason for Recall / Hazard

A part of the gas supply pipe in the front left burner may break or develop a hole. This can cause the gas to leak.

Product Description & Identification

Reason / Defects: A part of the gas supply pipe in the front left burner may break or develop a hole. This can cause the gas to leak. Hazards: If the gas leaks in the presence of an ignition source this can lead to an explosion and/or fire, which may result in serious illness, injury or death. The defect has caused incidents that have caused serious injuries and burns. What to do: For cookers manufactured between 1 January 2019 and 31 May 2020 (inclusive) : 1. Turn the front left burner control knob to the off position, remove the knob and store it out of reach of other users. 2. DO NOT USE the front hotplate left burner. The other burners and the electric hotplate can be used. 3. Contact a Swift service agent to arrange an inspection and repairs (if required). Swift service agents information is available here: https://swiftappliancegroup.com.au/repairs-warranty/ If you are in a remote area or unable to access an approved Swift service agent, contact a licensed plumber or gasfitter and request they contact Swift for authorisation and instructions on how to conduct the remedial process. Contact details for Swift Appliance Group: • swiftrecall@outlook.com • 0412 821 912 (Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm) • Register your details and receive updates: https://swiftappliancegroup.com.au/recall-register It is recommended that consumers install a gas leak detector inside the cupboard underneath the gas cooker unit if the caravan or motorhome is intended to travel off-road.

Affected Products

This recall was updated on 28 October 2022 to confirm affected cookers and information about inspection and repairs. (Update 4, revised 28 Oct 2022) 500 Series Cooker/Grill and Cooktops Products were supplied to caravan, camper, motorhome manufacturers and directly to consumers. See attached Model list Cookers manufactured: • between 1 January 2019 and 31 May 2020 (inclusive) have been recalled – Follow instructions under What should consumers do? section below. • before 1 January 2019 are not subject to recall – consumers can continue to use these cookers as per the instructions for use provided with the appliance. • on or after 1 June 2020 are not subject to recall – consumers can continue to use these cookers as per the instructions for use provided with the appliance. To identify affected appliances, check the model number on the data plate. Open the glass lid and look for the data plate on the inside front left side of the lid.

Additional Source Details

FieldValue
Guid › #text40dbd67c-bdd3-41ff-8378-860f71e75c75
Guid › @ is Perma Linkfalse
Linkhttps://www.productsafety.gov.au/search-consumer-product-recalls/500-series-cookergrill-and-cooktops-for-caravans-and-motorhomes
Pub DateThu, 23 Jun 2022 00:00:00 +0000
Extracted imagehttps://www.productsafety.gov.au/system/files/styles/large/private/Swift%20500%20Series%20Cooker_0.jpg?itok=MkVtNEmQ

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought 500 Series Cooker/Grill and Cooktops for Caravans and Motorhomes?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Overview

  • Risk Level["Gas products and appliances","Caravan, motorhome and camper accessories"]
  • DistributionAustralia
Recall Hazard Severity
Caution (Class III)
Official Agency Alert

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🚨 SAFETY ALERT: 500 Series Cooker/Grill and Cooktops for Caravans and Motorhomes

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