2026 ACID Carbon Hybrid crank arm (ISIS)
Australia2026 ACID Carbon Hybrid crank arm (ISIS)
Reason for Recall / Hazard
TranslatedThe aluminium inserts from the carbon on the crank arms may suddenly detach from the crank body.
Product Description & Identification
TranslatedReason / Defects: The aluminium inserts from the carbon on the crank arms may suddenly detach from the crank body. Hazards: Risk of serious injury or death if the crank fails while in use and causes the rider to crash the bicycle. What to do: 1. Stop using the e-bike immediately. 2. Return the e-bike to the place of purchase or an authorised Cube Bicycle distributor for a free repair. Cube Bicycle is offering two repair options: a) receive temporary aluminium cranks, which will be upgraded to carbon replacements when available in 12 months; or b) receive permanent aluminium cranks and a free e-bike light. 3. Contact Pedal Group for more information or if you require assistance with this recall. Contact Pedal Group Pty Ltd Call: 07 3726 0163 Email: warranty@pedalgroup.com
Affected Products
TranslatedCrank arms supplied on e-bikes. Affected crank arms: #30884 (left) #30885 (right) 160mm, 165mm, 170mm, 175mm length Affected e-bike models: Cube AMS Hybrid ONE44 C:62 Pro 400X blackline Cube AMS Hybrid ONE44 C:68X TM 400X reedgreennmatrix Cube Stereo Hybrid ONE77 HPC AT actionteam Cube AMS Hybrid ONE44 C:68X SLX 400X nebulanblack Cube AMS Hybrid ONE77 C:62 TM reedgreennmatrix Cube Stereo Hybrid ONE77 HPC TM 800 reedgreennmatrix
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 69e478e6-b447-4dfa-bf8c-70d718ebc74c |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/2026-acid-carbon-hybrid-crank-arm-isis |
| Pub Date | Tue, 26 May 2026 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Cranksets.png?itok=PGrOUadL |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought 2026 ACID Carbon Hybrid crank arm (ISIS)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Check Other Products In Your Household
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Overview
- Risk LevelBicycles and scooters (push)
- DistributionAustralia
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🚨 SAFETY ALERT: 2026 ACID Carbon Hybrid crank arm (ISIS) Check if your household is affected: https://therecallfile.com/recalls/2026-acid-carbon-hybrid-crank-arm-isis/AU-69e478e6-b447-4dfa-bf8c-70d718ebc74c
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