16 Foot (4.9m) Chain Drive Extendable Pole Saw & Pruner Model 9463 and 16 Foot (4.9m) Power Lever Extendable Pole Saw & Pruner Model 9440
Australia16 Foot (4.9m) Chain Drive Extendable Pole Saw & Pruner Model 9463 and 16 Foot (4.9m) Power Lever Extendable Pole Saw & Pruner Model 9440
Reason for Recall / Hazard
TranslatedThe telescoping poles of the Extendable Pole Saw & Pruner can become unsecured and/or separate, causing the poles to come apart, fall down and the saw blade and pruner head to drop.
Product Description & Identification
TranslatedReason / Defects: The telescoping poles of the Extendable Pole Saw & Pruner can become unsecured and/or separate, causing the poles to come apart, fall down and the saw blade and pruner head to drop. Hazards: If the poles come apart and fall down while the product is in use and the saw blade and pruner head drop, this poses a risk of a serious injury to the user. Incidents have occurred and caused injuries to consumers. What to do: Consumers should immediately stop using the Pole Saw & Pruner and return the product to their place of purchase, Costco, Bunnings or Lamanna to obtain a refund. For further information, please contact Fiskars by phone on 02 8665 8200 (Monday to Friday 9am-5pm AEST), via email at Australiaorders@fiskars.com or by going to https://www.fiskars.com.au/Support/customer-care
Affected Products
TranslatedFiskars 16 Foot (4.9m) Chain Drive Extendable Pole Saw & Pruner model 9463 Fiskars 16 Foot (4.9m) Power Lever Extendable Pole Saw & Pruner model 9440 (branded as the 16ft Tree Pruner) Extendable lawn and garden tools that are used to cut high tree branches with either a traditional pruner or a hooked saw blade
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 07b80dd6-74c3-45df-bfa6-ad97d7f0f72b |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/16-foot-49m-chain-drive-extendable-pole-saw-pruner-model-9463-and-16-foot-49m-power-lever-extendable-pole-saw-pruner-model-9440 |
| Pub Date | Wed, 03 Feb 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Extendable%20Pole%20Saws%20and%20Pruners.jpg?itok=nbWc5XF1 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought 16 Foot (4.9m) Chain Drive Extendable Pole Saw & Pruner Model 9463 and 16 Foot (4.9m) Power Lever Extendable Pole Saw...?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Overview
- Risk Level["Garden tools and products","Farm equipment and supplies"]
- DistributionAustralia
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🚨 SAFETY ALERT: 16 Foot (4.9m) Chain Drive Extendable Pole Saw & Pruner Model 9463 and 16 Foot (4.9m) Power Lever Extendable Pole Saw & Pruner Model 9440 Check if your household is affected: https://therecallfile.com/recalls/16-foot-4-9m-chain-drive-extendable-pole-saw-pruner-model-9463-and-16/AU-07b80dd6-74c3-45df-bfa6-ad97d7f0f72b
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