Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards
USXtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards
Motif du rappel / Danger
TranslatedThe hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
Description du produit & Identification
TranslatedThis recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have "xtava" imprinted on the blower end of the hair dryer.
Produits concernés
TranslatedAllure and Allure Pro hair dryers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Xtava-Recalls-Allure-Hair-Dryers-Due-to-Fire-Burn-and-Electrical-Shock-Hazards |
| Title | Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/pic1_38.jpg |
| Images › 1 › Caption | Allure XTV010002N, XTV010002 (White) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/pic2_27.jpg |
| Images › 2 › Caption | Allure XTV010001N, XTV010001 (Black) |
| Hazards › Name | The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards. |
| Injuries › Name | The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn. |
| Products › Name | Allure and Allure Pro hair dryers |
| Products › Number Of Units | About 235,000 |
| Recall I D | 8377 |
| Remedies › Name | Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer. |
| Importers › Name | Xtava LLC, of New York |
| Retailers › Name | Online at Amazon.com, eBay.com, Walmart.com, Xtava.com, Groupon.com and other websites from October 2014 through August 2018 for between $15 and $60 when sold separately, and for between $20 and $80 when sold as part of a hair care kit. |
| Recall Date | 2018-08-15T00:00:00 |
| Description | This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have "xtava" imprinted on the blower end of the hair dryer. |
| Recall Number | 18205 |
| Remedy Options › Option | Replace |
| Consumer Contact | Xtava toll-free at 877-643-8440 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.xtava.com and click on “Product Recalls” or https://recall-xtava-allure.expertinquiry.com for more information. |
| Last Publish Date | 2018-08-15T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Xtava Recalls Allure Hair Dryers Due to Fire, Burn and Electrical Shock Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/xtava-recalls-allure-hair-dryers-due-to-fire-burn-and-electrical-shock/CPSC-18205
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