Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's
USTwin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's
Recalling Firm: Twin-Star International Inc, of Boca Raton, Florida
Motif du rappel / Danger
TranslatedThe electric fireplaces can overheat, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.
Produits concernés
TranslatedStyle Selections 42-inch-wide Infrared Quartz Electric Fireplaces
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Twin-Star-International-Recalls-Infrared-Quartz-Electric-Fireplaces-Due-to-Fire-Hazard-Sold-Exclusively-at-Lowes |
| Title | Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/quartx-elec-fireplace.png |
| Images › 1 › Caption | Recalled Style Selections 42-inch-wide Black Infrared Quartz Electric Fireplace |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/model-number.png |
| Images › 2 › Caption | Top panel with label identifying model number |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/date-code-serial-number.png |
| Images › 3 › Caption | Back panel with label identifying date code and serial number |
| Hazards › Name | The electric fireplaces can overheat, posing a fire hazard. |
| Injuries › Name | Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported. |
| Products › Name | Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces |
| Products › Number Of Units | About 14,670 |
| Recall I D | 9753 |
| Remedies › Name | Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall. |
| Retailers › Name | Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200. |
| Recall Date | 2023-11-09T00:00:00 |
| Description | This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel. |
| Recall Number | 24023 |
| Manufacturers › Name | Twin-Star International Inc, of Boca Raton, Florida |
| Remedy Options › Option | Refund |
| Consumer Contact | Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information. |
| Last Publish Date | 2023-11-09T00:00:00 |
| Manufacturer Countries › Country | Vietnam |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableTwin-Star International Inc, of Boca Raton, Florida
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🚨 SAFETY ALERT: Twin-Star International Inc, of Boca Raton, Florida - Twin-Star International Recalls Infrared Quartz Electric Fireplaces Due to Fire Hazard; Sold Exclusively at Lowe's Check if your household is affected: https://therecallfile.com/fr/recalls/twin-star-international-recalls-infrared-quartz-electric-fireplaces-du/CPSC-24023
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