Trek Recalls Electra E-Bikes Due to Crash Hazard
USTrek Recalls Electra E-Bikes Due to Crash Hazard
Motif du rappel / Danger
TranslatedThe rear fender can come loose and can contact the rear wheel and stop the bike unexpectedly, causing the rider to lose control of the bike, posing a crash hazard.
Description du produit & Identification
TranslatedThis recall involves Electra Navigator Go! (Model years 2021 and 2022) and Electra Ace of Spades Go! e-bikes (Model years 2018, 2021 and 2022). The Electra Navigator Go! comes in Matte Nautilus Blue with map/ocean graphics and the Ace of Spades Go! comes in Matte Black with a gold spade. The name "Electra" is printed on the chain guard of the Navigator Go! with a compass on the top tube. The name "Electra" is printed on the down tube and chain guard of the Ace of Spades Go! with a spade on the top tube.
Produits concernés
TranslatedElectra E-bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2025/Trek-Recalls-Electra-E-Bikes-Due-to-Crash-Hazard |
| Title | Trek Recalls Electra E-Bikes Due to Crash Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/electra-1.png |
| Images › 1 › Caption | Recalled Electra Navigator Go! (2021 & 2022) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/electra-2.png |
| Images › 2 › Caption | Recalled Electra Ace of Spades Go! (2021 & 2022) and Recalled Electra Ace of Spades Go! (2018) |
| Hazards › Name | The rear fender can come loose and can contact the rear wheel and stop the bike unexpectedly, causing the rider to lose control of the bike, posing a crash hazard. |
| Injuries › Name | The firm has received two reports of the rear fender coming loose and making contact with the rear wheel, including one injury that involved a fractured shinbone, meniscus tear and scrapes. |
| Products › Name | Electra E-bikes |
| Products › Number Of Units | About 927 |
| Recall I D | 10163 |
| Remedies › Name | Consumers should immediately stop using the recalled Electra e-bikes and contact an authorized Trek or Electra retailer to receive a free repair to replace the rear fender bolts. Trek is contacting all known purchasers directly. |
| Importers › Name | Trek Bicycle Corporation, of Waterloo, Wisconsin |
| Retailers › Name | Trek-owned bicycle stores and independent bicycle stores nationwide and online at www.electra.trekbikes.com from June 2018 through August 2023 for about $3,000. |
| Recall Date | 2025-02-20T00:00:00 |
| Description | This recall involves Electra Navigator Go! (Model years 2021 and 2022) and Electra Ace of Spades Go! e-bikes (Model years 2018, 2021 and 2022). The Electra Navigator Go! comes in Matte Nautilus Blue with map/ocean graphics and the Ace of Spades Go! comes in Matte Black with a gold spade. The name "Electra" is printed on the chain guard of the Navigator Go! with a compass on the top tube. The name "Electra" is printed on the down tube and chain guard of the Ace of Spades Go! with a spade on the top tube. |
| Recall Number | 25137 |
| Remedy Options › Option | Repair |
| Consumer Contact | Trek at 800-373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday or online at www.trekbikes.com/us/en_US/company/legal_policies/safety_recalls/ or www.trekbikes.com and click on "Recall Notices" at the bottom of the page for more information. |
| Last Publish Date | 2025-02-20T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Trek Recalls Electra E-Bikes Due to Crash Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Trek Recalls Electra E-Bikes Due to Crash Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/trek-recalls-electra-e-bikes-due-to-crash-hazard/CPSC-25137
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