The Laundress fabric conditioners recalled due to chemical hazard, including previously recalled units
CanadaThe Laundress fabric conditioners recalled due to chemical hazard, including previously recalled units
Recalling Firm: Consumer product safety
Motif du rappel / Danger
TranslatedChemical hazard
Description du produit & Identification
TranslatedConsumers should immediately stop using the recalled fabric conditioners and contact The Laundress for reimbursement.Consumers who have previously requested a refund for these products in response to The Laundress’ December 2022 recall and reimbursement program should not submit a new request. Consumers who purchased the recalled products on or after January 2021 can request a refund using either a photo of the lot code with their initials and the date written in marker or a receipt, or if purchased through www.TheLaundress.com, consumers can submit their e-mail address for a refund. Consumers who purchased the recalled products before January 2021 should take a photo of the lot code with their initials and the date written in marker and contact The Laundress for a full refund of the purchase price, with receipt, or of the manufacturer’s suggested retail price, without receipt.After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal. For any further questions, call The Laundress at (800) 681-1915, Monday through Friday, 9 a.m. to 5 p.m. EST, or online at www.TheLaundressRecall.com or at www.TheLaundress.com and click "Get Started" on the homepage for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and The LaundressPlease note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Produits concernés
TranslatedThe Laundress fabric conditioners.
Additional Source Details
| Field | Value |
|---|---|
| N I D | 73415 |
| U R L | https://recalls-rappels.canada.ca/en/alert-recall/laundress-fabric-conditioners-recalled-due-chemical-hazard-including-previously |
| Issue | Chemical hazard |
| Title | The Laundress fabric conditioners recalled due to chemical hazard, including previously recalled units |
| Product | The Laundress fabric conditioners. |
| Archived | 0 |
| Category | Other |
| Last updated | 2023-03-31 |
| Organization | Consumer product safety |
| What you should do | Consumers should immediately stop using the recalled fabric conditioners and contact The Laundress for reimbursement.Consumers who have previously requested a refund for these products in response to The Laundress’ December 2022 recall and reimbursement program should not submit a new request. Consumers who purchased the recalled products on or after January 2021 can request a refund using either a photo of the lot code with their initials and the date written in marker or a receipt, or if purchased through www.TheLaundress.com, consumers can submit their e-mail address for a refund. Consumers who purchased the recalled products before January 2021 should take a photo of the lot code with their initials and the date written in marker and contact The Laundress for a full refund of the purchase price, with receipt, or of the manufacturer’s suggested retail price, without receipt.After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal. For any further questions, call The Laundress at (800) 681-1915, Monday through Friday, 9 a.m. to 5 p.m. EST, or online at www.TheLaundressRecall.com or at www.TheLaundress.com and click "Get Started" on the homepage for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and The LaundressPlease note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls. |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Health Canada).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought The Laundress fabric conditioners recalled due to chemical hazard, including previously recalled units?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Health Canada). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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