Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert)
USStep2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert)
Recalling Firm: The Step2 Company LLC, of Streetsboro, Ohio
Motif du rappel / Danger
TranslatedThe storage tray with cup holders and step can come loose from the tower, posing a fall hazard to the child.
Description du produit & Identification
TranslatedThis recall involves Step2's StepUp Sidekick Learning Tower for children. The tower can be used as a helper stool and as a chair. It has a white plastic exterior with a gray tray with two cup holders, seat and a step. Manufacture codes included in this recall are 10-2020, 3-2021, and 5-2021 which can be found on the removable seat/step. Model number "4134" is molded into the bottom of the tower.
Produits concernés
TranslatedStepUp Sidekick Learning Towers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Step2-Recalls-StepUp-Sidekick-Learning-Towers-Due-to-Fall-Hazard-Recall-Alert |
| Title | Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert) |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-111757AM.png |
| Images › 1 › Caption | Recalled Step2 StepUp Sidekick Learning Tower |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-111807AM.png |
| Images › 2 › Caption | Recalled Step2 StepUp Sidekick Learning Tower |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3-111923AM.png |
| Images › 3 › Caption | Manufacture code 10-2020 can be found on the removable seat/step |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/4-111936AM.png |
| Images › 4 › Caption | Manufacture code 3-2021 can be found on the removable seat/step |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/5-111947AM.png |
| Images › 5 › Caption | Manufacture code 5-2021 can be found on the removable seat/step |
| Hazards › Name | The storage tray with cup holders and step can come loose from the tower, posing a fall hazard to the child. |
| Injuries › Name | Step2 has received 20 reports of the storage trays or steps coming loose from the tower, including one child sustaining minor bruises after falling from the tower. |
| Products › Name | StepUp Sidekick Learning Towers |
| Products › Number Of Units | About 1,570 (in addition, about 34 were sold in Canada) |
| Recall I D | 9138 |
| Remedies › Name | Consumers should immediately stop using the recalled StepUp Sidekick Learning Tower and contact Step2 for a full refund or a credit on Step2.com of equivalent value or an Amazon gift card, if purchased via Amazon.com. |
| Retailers › Name | Online at Step2.com and at Amazon.com during May 2021 for about $100. |
| Recall Date | 2021-09-02T00:00:00 |
| Description | This recall involves Step2's StepUp Sidekick Learning Tower for children. The tower can be used as a helper stool and as a chair. It has a white plastic exterior with a gray tray with two cup holders, seat and a step. Manufacture codes included in this recall are 10-2020, 3-2021, and 5-2021 which can be found on the removable seat/step. Model number "4134" is molded into the bottom of the tower. |
| Recall Number | 21778 |
| Manufacturers › Name | The Step2 Company LLC, of Streetsboro, Ohio |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/76335r-eng.php |
| Consumer Contact | Step 2 at 800-347-8372 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.step2.com and click on Product Recalls at the bottom of the page for more information. Step2 is notifing all known customers directly. |
| Last Publish Date | 2021-09-02T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableThe Step2 Company LLC, of Streetsboro, Ohio
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🚨 SAFETY ALERT: The Step2 Company LLC, of Streetsboro, Ohio - Step2® Recalls StepUp Sidekick Learning Towers™ Due to Fall Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/fr/recalls/step2-recalls-stepup-sidekick-learning-towerstm-due-to-fall-hazard-rec/CPSC-21778
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