Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards
USNestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards
Motif du rappel / Danger
TranslatedIf microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
Description du produit & Identification
TranslatedThis recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Produits concernés
TranslatedMetallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Nestle-USA-Recalls-Metallic-Mugs-Sold-with-Starbucks-Branded-Gift-Sets-Due-to-Burn-and-Laceration-Hazards |
| Title | Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/cups.png |
| Images › 1 › Caption | Recalled Starbucks Holiday Gift Set with 2 Mugs (As Sold) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/close-up.png |
| Images › 2 › Caption | Recalled Starbucks Holiday Gift Set with 2 Mugs (Close-up of Mug) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/hotcocoa.png |
| Images › 3 › Caption | Recalled Starbucks Classic Hot Cocoa and Mug |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/peppermint.png |
| Images › 4 › Caption | Recalled Starbucks Peppermint and Classic Hot Cocoas and Mug |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/holiday-blend.png |
| Images › 5 › Caption | Recalled Starbucks Holiday Blend Coffee and Mug |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/giftsetid.png |
| Images › 6 › Caption | Location of the gift set identifier code on the bottom of the mug |
| Hazards › Name | If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards. |
| Injuries › Name | There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention. |
| Products › Name | Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets |
| Products › Number Of Units | About 440,500 |
| Recall I D | 9899 |
| Remedies › Name | Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund. |
| Retailers › Name | Online and in-store at Target and Walmart, and through Nexcom (military retail outlets) nationwide from November 2023 through January 2024 for about $10, $13 or $20 depending on gift set. |
| Recall Date | 2024-03-21T00:00:00 |
| Description | This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug. |
| Distributors › Name | Nestlé USA Inc., of Arlington, Virginia |
| Recall Number | 24171 |
| Remedy Options › Option | Refund |
| Consumer Contact | Nestlé USA at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or online at https://www.nestleusa.com/media/pressreleases/metallicmugrecall or https://www.athome.starbucks.com and click on "Metallic Mug Recall" at the bottom of the page for more information. |
| Last Publish Date | 2024-03-21T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/nestle-usa-recalls-metallic-mugs-sold-with-starbucks-branded-gift-sets/CPSC-24171
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