CPSCGeneral Alert
Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Bu...
Published: March 21, 2024Recall ID: 24171Category: generalCountry: US
Reason for Recall / Hazard
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
Product Description & Identification
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Affected Products
Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Nestle-USA-Recalls-Metallic-Mugs-Sold-with-Starbucks-Branded-Gift-Sets-Due-to-Burn-and-Laceration-Hazards |
| Title | Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/cups.png |
| Images › 1 › Caption | Recalled Starbucks Holiday Gift Set with 2 Mugs (As Sold) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/close-up.png |
| Images › 2 › Caption | Recalled Starbucks Holiday Gift Set with 2 Mugs (Close-up of Mug) |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/hotcocoa.png |
| Images › 3 › Caption | Recalled Starbucks Classic Hot Cocoa and Mug |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/peppermint.png |
| Images › 4 › Caption | Recalled Starbucks Peppermint and Classic Hot Cocoas and Mug |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/holiday-blend.png |
| Images › 5 › Caption | Recalled Starbucks Holiday Blend Coffee and Mug |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/giftsetid.png |
| Images › 6 › Caption | Location of the gift set identifier code on the bottom of the mug |
| Hazards › Name | If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards. |
| Injuries › Name | There have been 12 incidents of the mugs overheating or breaking resulting in 10 injuries, including nine severe burns/blisters on fingers or hands, and one cut on a finger. One incident required medical attention. |
| Products › Name | Metallic Mugs included in 2023 Holiday Starbucks-branded Gift Sets |
| Products › Number Of Units | About 440,500 |
| Recall I D | 9899 |
| Remedies › Name | Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund. |
| Retailers › Name | Online and in-store at Target and Walmart, and through Nexcom (military retail outlets) nationwide from November 2023 through January 2024 for about $10, $13 or $20 depending on gift set. |
| Recall Date | 2024-03-21T00:00:00 |
| Description | This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug. |
| Distributors › Name | Nestlé USA Inc., of Arlington, Virginia |
| Recall Number | 24171 |
| Remedy Options › Option | Refund |
| Consumer Contact | Nestlé USA at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or online at https://www.nestleusa.com/media/pressreleases/metallicmugrecall or https://www.athome.starbucks.com and click on "Metallic Mug Recall" at the bottom of the page for more information. |
| Last Publish Date | 2024-03-21T00:00:00 |
| Manufacturer Countries › Country | China |