Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard
USNeptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard
Recalling Firm: Neptune Benson, of Warwick, Rhode Island (after August 2016), Delta UV Corporation, of Gardena, California (prior to August 2016).
Motif du rappel / Danger
TranslatedWater can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
Description du produit & Identification
TranslatedThis recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water. The majority were installed in Endless Pools. The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube. They are silver and black in color and measure 4 inches in diameter and 25 inches in length.
Produits concernés
TranslatedDelta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2021/Neptune-Benson-Recalls-Delta-Ultra-Violet-Generators-For-Pools-and-Spas-Due-to-Fire-Hazard |
| Title | Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard |
| Images › U R L | https://www.cpsc.gov/s3fs-public/1-14737PM.png |
| Images › Caption | Recalled Delta UV EA-4H-10 ultra-violet generator |
| Hazards › Name | Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard. |
| Injuries › Name | The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators. No injuries have been reported. |
| Products › Name | Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas |
| Products › Number Of Units | About 4,560 |
| Recall I D | 8955 |
| Remedies › Name | Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement. |
| Retailers › Name | Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers. |
| Recall Date | 2020-12-09T00:00:00 |
| Description | This recall involves Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas to sanitize the water. The majority were installed in Endless Pools. The brand and model number can be identified from the manufacturing plate located on one end of the generator's steel tube. They are silver and black in color and measure 4 inches in diameter and 25 inches in length. |
| Recall Number | 21042 |
| Manufacturers › 1 › Name | Neptune Benson, of Warwick, Rhode Island (after August 2016) |
| Manufacturers › 2 › Name | Delta UV Corporation, of Gardena, California (prior to August 2016). |
| Remedy Options › 1 › Option | Replace |
| Remedy Options › 2 › Option | Repair |
| Consumer Contact | Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information. |
| Last Publish Date | 2020-12-09T00:00:00 |
| Manufacturer Countries › Country | United States |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Vérifiez les autres produits de votre foyer
Outils gratuitsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
Aperçu
- Entreprise responsableNeptune Benson, of Warwick, Rhode Island (after August 2016), Delta UV Corporation, of Gardena, California (prior to August 2016).
📢 Partager l’alerte
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Neptune Benson, of Warwick, Rhode Island (after August 2016), Delta UV Corporation, of Gardena, California (prior to August 2016). - Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/neptune-benson-recalls-delta-ultra-violet-generators-for-pools-and-spa/CPSC-21042
Rejoindre la liste d’alerte
Recevez des alertes e-mail instantanées dès qu’un rappel critique est publié.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Rappels associés
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag