HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
USHP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
Motif du rappel / Danger
TranslatedThe lithium-ion batteries can overheat, posing fire and burn hazards.
Description du produit & Identification
TranslatedThe recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.
Produits concernés
TranslatedLithium-ion batteries for HP commercial notebook computers and mobile workstations
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/HP-Expands-Recall-of-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards |
| Title | HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1.PNG |
| Images › 1 › Caption | Representative HP computer and recalled battery. |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2.PNG |
| Images › 2 › Caption | Representative HP computer and recalled battery. |
| Hazards › Name | The lithium-ion batteries can overheat, posing fire and burn hazards. |
| Injuries › Name | HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100. |
| Products › Name | Lithium-ion batteries for HP commercial notebook computers and mobile workstations |
| Products › Number Of Units | About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.) |
| Recall I D | 8504 |
| Remedies › Name | Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. |
| Importers › Name | HP Inc., of Palo Alto, Calif. |
| Retailers › Name | HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90. |
| Recall Date | 2019-03-12T00:00:00 |
| Description | The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above. |
| Recall Number | 19079 |
| Remedy Options › Option | Replace |
| Consumer Contact | HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information. |
| Last Publish Date | 2019-03-12T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards Check if your household is affected: https://therecallfile.com/fr/recalls/hp-expands-recall-of-batteries-for-notebook-computers-and-mobile-works/CPSC-19079
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