HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
USHP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
Reason for Recall / Hazard
The lithium-ion batteries can overheat, posing fire and burn hazards.
Product Description & Identification
The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.
Affected Products
Lithium-ion batteries for HP commercial notebook computers and mobile workstations
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2019/HP-Expands-Recall-of-Batteries-for-Notebook-Computers-and-Mobile-Workstations-Due-to-Fire-and-Burn-Hazards |
| Title | HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1.PNG |
| Images › 1 › Caption | Representative HP computer and recalled battery. |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2.PNG |
| Images › 2 › Caption | Representative HP computer and recalled battery. |
| Hazards › Name | The lithium-ion batteries can overheat, posing fire and burn hazards. |
| Injuries › Name | HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100. |
| Products › Name | Lithium-ion batteries for HP commercial notebook computers and mobile workstations |
| Products › Number Of Units | About 78,500 (In addition 50,000 were previously recalled in the U.S. in January 2018.) |
| Recall I D | 8504 |
| Remedies › Name | Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. |
| Importers › Name | HP Inc., of Palo Alto, Calif. |
| Retailers › Name | HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90. |
| Recall Date | 2019-03-12T00:00:00 |
| Description | The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above. |
| Recall Number | 19079 |
| Remedy Options › Option | Replace |
| Consumer Contact | HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information. |
| Last Publish Date | 2019-03-12T00:00:00 |
| Manufacturer Countries › Country | China |
Check Other Products In Your Household
Free Safety ToolsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Share Warning
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: HP Expands Recall of Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards Check if your household is affected: https://therecallfile.com/recalls/hp-expands-recall-of-batteries-for-notebook-computers-and-mobile-works/CPSC-19079
Join Alertlist
Get instant email updates whenever critical safety recalls like this are published.
Featured on Product Hunt
Help support our public safety mission and check out our community launch.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Related Recalls
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag