CPSCGeneral Alert

Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard

Name: Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard
Brand: Giantex
SKU: CPSC-26506
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 28 mai 2026ID du rappel: 26506Catégorie: Produits de ConsommationPays: États-Unis

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard.

Description du produit & Identification

This recall involves Giantex and Costway branded portable steam saunas. The saunas were sold as part of a set that includes a folding chair, foot roller, felt mat and remote control. The portable saunas have a steam unit that connects to an enclosure via tubing. The enclosure has an opening for the user's head to remain outside the enclosure. The enclosures were sold in black, copper, beige, blue, green and pink. The name "Giantex" or "Costway" is imprinted on the front of the enclosure. The model numbers and/or SKU are printed on the item packaging. The model numbers and SKUs are: Model Number SKU BA7635US-BK GT7635US-BABK BA7635US-CF GT7635US-BACF BA7635US-GR GT7635US-GR-BA BA7635US-NY GT7635US-BANY BA7733US-BK GT7733US-BK-AB BA7733US-CF GT7733US-CF-AB BA7733US-GR GT7733US-GR-AB BA7733US-PI GT7733US-PI-AB BA7579US-BK GT7579US-BK-BA BA7579US-CF GT7579US-CF-BA BA7579US-GR GT7579US-GR-BA

Produits concernés

Giantex and Costway 2-liter and 3-liter Portable Steam Saunas

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Giantex-and-Costway-Portable-Steam-Saunas-Due-to-Burn-Hazard
Title	Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/giantex-1.png
Images › 1 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-BK
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/giantex-2.png
Images › 2 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-CF
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/giantex-3.png
Images › 3 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-GR
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/giantex-4.png
Images › 4 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-NY
Images › 5 › U R L	https://www.cpsc.gov/s3fs-public/giantex-5.png
Images › 5 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-B
Images › 6 › U R L	https://www.cpsc.gov/s3fs-public/giantex-6.png
Images › 6 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-CF
Images › 7 › U R L	https://www.cpsc.gov/s3fs-public/giantex-7.png
Images › 7 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-GR
Images › 8 › U R L	https://www.cpsc.gov/s3fs-public/giantex-8.png
Images › 8 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-PI
Images › 9 › U R L	https://www.cpsc.gov/s3fs-public/giantex-9.png
Images › 9 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-BK
Images › 10 › U R L	https://www.cpsc.gov/s3fs-public/giantex-10.png
Images › 10 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-C
Images › 11 › U R L	https://www.cpsc.gov/s3fs-public/giantex-11.png
Images › 11 › Caption	Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-GR
Hazards › Name	The sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard.
Injuries › Name	Giantex has received nine reports of incidents involving the recalled saunas where consumers reported burns to their extremities, and one incident of a second-degree burn.
Products › Name	Giantex and Costway 2-liter and 3-liter Portable Steam Saunas
Products › Number Of Units	About 1,000
Recall I D	10787
Remedies › Name	Consumers should stop using the portable steam sauna immediately and contact Giantex for a full refund. Consumers will be asked to destroy the recalled portable steam sauna by cutting the cord to the steam unit after unplugging and submit a photograph of the destroyed product by email to support@giantex.com or online at https://www.giantex.com/pages/product-recall-notice.
Retailers › Name	The recalled portable steam saunas were sold online at Amazon and Walmart from January 2023 through December 2025 for between $68 and $100.
Recall Date	2026-05-28T00:00:00
Description	This recall involves Giantex and Costway branded portable steam saunas. The saunas were sold as part of a set that includes a folding chair, foot roller, felt mat and remote control. The portable saunas have a steam unit that connects to an enclosure via tubing. The enclosure has an opening for the user's head to remain outside the enclosure. The enclosures were sold in black, copper, beige, blue, green and pink. The name "Giantex" or "Costway" is imprinted on the front of the enclosure. The model numbers and/or SKU are printed on the item packaging. The model numbers and SKUs are: Model Number SKU BA7635US-BK GT7635US-BABK BA7635US-CF GT7635US-BACF BA7635US-GR GT7635US-GR-BA BA7635US-NY GT7635US-BANY BA7733US-BK GT7733US-BK-AB BA7733US-CF GT7733US-CF-AB BA7733US-GR GT7733US-GR-AB BA7733US-PI GT7733US-PI-AB BA7579US-BK GT7579US-BK-BA BA7579US-CF GT7579US-CF-BA BA7579US-GR GT7579US-GR-BA
Distributors › Name	Giantex Inc., of Ontario, California
Recall Number	26506
Remedy Options › Option	Refund
Consumer Contact	Giantex toll-free at 844-242-1885 anytime, email at support@giantex.com, or online at https://www.giantex.com/pages/product-recall-notice, or https://www.giantex.com/ and click on "RECALL INFORMATION" at the top of the page for more information.
Last Publish Date	2026-05-28T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard