Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard
USGiantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard
Grund für den Rückruf / Gefahr
TranslatedThe sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard.
Produktbeschreibung & Identifikation
TranslatedThis recall involves Giantex and Costway branded portable steam saunas. The saunas were sold as part of a set that includes a folding chair, foot roller, felt mat and remote control. The portable saunas have a steam unit that connects to an enclosure via tubing. The enclosure has an opening for the user's head to remain outside the enclosure. The enclosures were sold in black, copper, beige, blue, green and pink. The name "Giantex" or "Costway" is imprinted on the front of the enclosure. The model numbers and/or SKU are printed on the item packaging. The model numbers and SKUs are: Model Number SKU BA7635US-BK GT7635US-BABK BA7635US-CF GT7635US-BACF BA7635US-GR GT7635US-GR-BA BA7635US-NY GT7635US-BANY BA7733US-BK GT7733US-BK-AB BA7733US-CF GT7733US-CF-AB BA7733US-GR GT7733US-GR-AB BA7733US-PI GT7733US-PI-AB BA7579US-BK GT7579US-BK-BA BA7579US-CF GT7579US-CF-BA BA7579US-GR GT7579US-GR-BA
Betroffene Produkte
TranslatedGiantex and Costway 2-liter and 3-liter Portable Steam Saunas
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Giantex-and-Costway-Portable-Steam-Saunas-Due-to-Burn-Hazard |
| Title | Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/giantex-1.png |
| Images › 1 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-BK |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/giantex-2.png |
| Images › 2 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-CF |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/giantex-3.png |
| Images › 3 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-GR |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/giantex-4.png |
| Images › 4 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-NY |
| Images › 5 › U R L | https://www.cpsc.gov/s3fs-public/giantex-5.png |
| Images › 5 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-B |
| Images › 6 › U R L | https://www.cpsc.gov/s3fs-public/giantex-6.png |
| Images › 6 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-CF |
| Images › 7 › U R L | https://www.cpsc.gov/s3fs-public/giantex-7.png |
| Images › 7 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-GR |
| Images › 8 › U R L | https://www.cpsc.gov/s3fs-public/giantex-8.png |
| Images › 8 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-PI |
| Images › 9 › U R L | https://www.cpsc.gov/s3fs-public/giantex-9.png |
| Images › 9 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-BK |
| Images › 10 › U R L | https://www.cpsc.gov/s3fs-public/giantex-10.png |
| Images › 10 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-C |
| Images › 11 › U R L | https://www.cpsc.gov/s3fs-public/giantex-11.png |
| Images › 11 › Caption | Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-GR |
| Hazards › Name | The sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard. |
| Injuries › Name | Giantex has received nine reports of incidents involving the recalled saunas where consumers reported burns to their extremities, and one incident of a second-degree burn. |
| Products › Name | Giantex and Costway 2-liter and 3-liter Portable Steam Saunas |
| Products › Number Of Units | About 1,000 |
| Recall I D | 10787 |
| Remedies › Name | Consumers should stop using the portable steam sauna immediately and contact Giantex for a full refund. Consumers will be asked to destroy the recalled portable steam sauna by cutting the cord to the steam unit after unplugging and submit a photograph of the destroyed product by email to support@giantex.com or online at https://www.giantex.com/pages/product-recall-notice. |
| Retailers › Name | The recalled portable steam saunas were sold online at Amazon and Walmart from January 2023 through December 2025 for between $68 and $100. |
| Recall Date | 2026-05-28T00:00:00 |
| Description | This recall involves Giantex and Costway branded portable steam saunas. The saunas were sold as part of a set that includes a folding chair, foot roller, felt mat and remote control. The portable saunas have a steam unit that connects to an enclosure via tubing. The enclosure has an opening for the user's head to remain outside the enclosure. The enclosures were sold in black, copper, beige, blue, green and pink. The name "Giantex" or "Costway" is imprinted on the front of the enclosure. The model numbers and/or SKU are printed on the item packaging. The model numbers and SKUs are: Model Number SKU BA7635US-BK GT7635US-BABK BA7635US-CF GT7635US-BACF BA7635US-GR GT7635US-GR-BA BA7635US-NY GT7635US-BANY BA7733US-BK GT7733US-BK-AB BA7733US-CF GT7733US-CF-AB BA7733US-GR GT7733US-GR-AB BA7733US-PI GT7733US-PI-AB BA7579US-BK GT7579US-BK-BA BA7579US-CF GT7579US-CF-BA BA7579US-GR GT7579US-GR-BA |
| Distributors › Name | Giantex Inc., of Ontario, California |
| Recall Number | 26506 |
| Remedy Options › Option | Refund |
| Consumer Contact | Giantex toll-free at 844-242-1885 anytime, email at support@giantex.com, or online at https://www.giantex.com/pages/product-recall-notice, or https://www.giantex.com/ and click on "RECALL INFORMATION" at the top of the page for more information. |
| Last Publish Date | 2026-05-28T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard Check if your household is affected: https://therecallfile.com/de/recalls/giantex-recalls-giantex-and-costway-portable-steam-saunas-due-to-burn/CPSC-26506
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