Flocare Infinity II Enteral Feeding Pumps
AustraliaFlocare Infinity II Enteral Feeding Pumps
Motif du rappel / Danger
TranslatedIn a situation where the device is not plugged into the main power supply and when running on battery power only, the device may unexpectedly switch off without sounding the alarm to indicate a low battery charge. This issue only affects Flocare Infinity Enteral Feeding Pumps. It does not affect any other Nutricia products.
Description du produit & Identification
TranslatedReason / Defects: In a situation where the device is not plugged into the main power supply and when running on battery power only, the device may unexpectedly switch off without sounding the alarm to indicate a low battery charge. This issue only affects Flocare Infinity Enteral Feeding Pumps. It does not affect any other Nutricia products. Hazards: If the device switches off, this could cause a delay in the feeding routine and potentially lead to dehydration and diabetic complications. What to do: Nutricia Australia Pty Ltd will contact affected consumers in writing and advise consumers to follow the instructions in the customer letter: 1. Where possible, plug the device into the mains power during feeding therapy (e.g. during overnight feeding). 2. Fully charge the battery before operating the device without mains power (in a mobile use situation). The battery will be completely charged after approximately 6 hours. 3. If users notice that the battery must be charged more frequently than normal, please return the device to the service centre. 4. If the device is running on battery power only and users identify a significant decline in battery capacity or the device is not able to run a normal programmed therapy on a fully charged battery without hearing a low battery charge alarm, please return the device to the service centre. For further information, contact the Nutricia at Home team by phone on 1800 884 367 or the Nutricia Clinical Care Line on 1800 060 051.
Produits concernés
TranslatedFlocare Infinity II Enteral Feeding Pumps Product codes: 40407 and 40408 All serial numbers ARTG 119667 (Nutricia Australia Pty Ltd - Infusion pump, enteral feeding)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | 66c38698-8553-40b2-a674-93120f03a0de |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/flocare-infinity-ii-enteral-feeding-pumps |
| Pub Date | Thu, 15 Apr 2021 00:00:00 +0000 |
| Extracted image | https://www.productsafety.gov.au/system/files/styles/large/private/Nutricare%20Flocare%20Infinity%20II%20Enteral%20Feeding%20Pump.jpg?itok=ZMtrvpAe |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Flocare Infinity II Enteral Feeding Pumps?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Flocare Infinity II Enteral Feeding Pumps Check if your household is affected: https://therecallfile.com/fr/recalls/flocare-infinity-ii-enteral-feeding-pumps/AU-66c38698-8553-40b2-a674-93120f03a0de
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