CPSCGeneral Alert

Ergobaby Recalls METROUS Strollers Due to Choking Hazard

Name: Ergobaby Recalls METROUS Strollers Due to Choking Hazard
Brand: Ergobaby
SKU: CPSC-21139
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publié le: 26 mai 2021ID du rappel: 21139Catégorie: Produits de ConsommationPays: États-Unis

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Traduire l’alerteTranslate notice text, hazard warnings, and descriptions into any supported language.

Motif du rappel / Danger

The button on some buckles that release the harness can break and detach when pressed by the user while the child is in the stroller, making it difficult to release, and posing a choking hazard to young children.

Description du produit & Identification

This recall involves the Ergobaby METROUS1, METROUS2, or METROUS4 Compact City Strollers. The strollers come with a harness that has a black release button in the middle of the buckle. The model name is located on the inside of the frame, above the right-side rear wheel. The strollers have a black, gray, or teal blue canopy and Ergo Baby printed on the front bottom of the stroller.

Produits concernés

METROUS1, METROUS2 and METROUS4 Compact City Strollers

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2021/Ergobaby-Recalls-METROUS-Strollers-Due-to-Choking-Hazard
Title	Ergobaby Recalls METROUS Strollers Due to Choking Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/RecalledMETROUS1_METROUS2_METROUS4_CompactCityStrollers.png
Images › 1 › Caption	Recalled METROUS1, METROUS2 and METROUS4 Compact City Strollers
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/CloseUpoftherecalledMETROUSstroller.jpg
Images › 2 › Caption	Close Up of the recalled METROUS stroller
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/Aviewoftherecalledbuttonontheharness.jpg
Images › 3 › Caption	A view of the recalled button on the harness
Images › 4 › U R L	https://www.cpsc.gov/s3fs-public/Locationofthemodelname.png
Images › 4 › Caption	Location of the model name
Images › 5 › U R L	https://www.cpsc.gov/s3fs-public/RecalledBlackButtonBuckle.png
Images › 5 › Caption	Recalled Black Button Buckle
Images › 6 › U R L	https://www.cpsc.gov/s3fs-public/ReplacementGrayButtonBuckle.jpg
Images › 6 › Caption	Replacement Gray Button Buckle
Hazards › Name	The button on some buckles that release the harness can break and detach when pressed by the user while the child is in the stroller, making it difficult to release, and posing a choking hazard to young children.
Injuries › Name	The firm has received 15 consumer reports of the button on the buckle that releases the harness breaking and detaching when pressed by the user, making it difficult to release the buckle. No injuries have been reported.
Products › Name	METROUS1, METROUS2 and METROUS4 Compact City Strollers
Products › Number Of Units	About 2,800
Recall I D	9073
Remedies › Name	Consumers should immediately stop using the recalled strollers and contact Ergobaby for instructions and a full free replacement restraint harness with buckle.
Importers › Name	The Ergobaby Carrier Inc., of Los Angeles, Calif.
Retailers › Name	Online at ErgoBaby.com, AlbeeBaby.com and Amazon.com from July 2018 through September 2019 for about $300.
Recall Date	2021-05-26T00:00:00
Description	This recall involves the Ergobaby METROUS1, METROUS2, or METROUS4 Compact City Strollers. The strollers come with a harness that has a black release button in the middle of the buckle. The model name is located on the inside of the frame, above the right-side rear wheel. The strollers have a black, gray, or teal blue canopy and Ergo Baby printed on the front bottom of the stroller.
Recall Number	21139
Remedy Options › Option	Replace
Consumer Contact	Ergobaby toll-free at 888-416-4888 from 9 a.m. to 5 p.m. PT Monday through Friday, email at Support@Ergobaby.com, or online at www.ergobaby.com and click on "Safety Notifications" at the bottom of the page for more information.
Last Publish Date	2021-05-26T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Ergobaby Recalls METROUS Strollers Due to Choking Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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