E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)
USE-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)
Recalling Firm: Shenzhen Chirrey Technology Co., Ltd., of China
Motif du rappel / Danger
TranslatedThe e-bike's battery pack can ignite, posing fire and burn hazards.
Description du produit & Identification
TranslatedThis recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Produits concernés
TranslatedGyroor C3 e-bikes
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/E-Bikes-Recalled-Due-to-Fire-and-Burn-Hazards-Distributed-by-Gyroor-Recall-Alert |
| Title | E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/RecalledGyroorC3e-bike_0.jpg |
| Images › Caption | Recalled Gyroor C3 e-bike |
| Hazards › Name | The e-bike's battery pack can ignite, posing fire and burn hazards. |
| Injuries › Name | Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation. |
| Products › Name | Gyroor C3 e-bikes |
| Products › Number Of Units | About 3,300 |
| Recall I D | 9479 |
| Remedies › Name | Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly. |
| Retailers › Name | Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600. |
| Recall Date | 2022-12-15T00:00:00 |
| Description | This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube. |
| Distributors › Name | Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China |
| Recall Number | 23716 |
| Manufacturers › Name | Shenzhen Chirrey Technology Co., Ltd., of China |
| Remedy Options › Option | Repair |
| Consumer Contact | Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email atbenson@gyroor.com, or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information. |
| Last Publish Date | 2022-12-15T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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- Entreprise responsableShenzhen Chirrey Technology Co., Ltd., of China
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🚨 SAFETY ALERT: Shenzhen Chirrey Technology Co., Ltd., of China - E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert) Check if your household is affected: https://therecallfile.com/fr/recalls/e-bikes-recalled-due-to-fire-and-burn-hazards-distributed-by-gyroor-re/CPSC-23716
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