Chromag Bicycle Stems Recalled by Riser Holdings Due to Fall and Injury Hazards
USChromag Bicycle Stems Recalled by Riser Holdings Due to Fall and Injury Hazards
Motif du rappel / Danger
TranslatedThe clamping bolts that secure the stem to the fork steerer and/or the handlebars can break, posing fall and injury hazards to riders.
Description du produit & Identification
TranslatedThis recall involves Chromag bicycle stems used to clamp the fork steerer and/or handlebars. The recalled stems include models BZA, Director, HiFi and Ranger. Only stems with a "Z" marked inside the bolt head are included in this recall. "Chromag" and the model name are printed on the stems. The stems were sold separately from bicycles. Bolts used in the stems are 6 mm in diameter and 20 mm in length. The stems were sold in various colors including black, red, blue, gold, purple and silver.
Produits concernés
TranslatedChromag bicycle stems
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2017/Chromag-Bicycle-Stems-Recalled-by-Riser-Holdings |
| Title | Chromag Bicycle Stems Recalled by Riser Holdings Due to Fall and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/Chromag stem BZA model.jpg |
| Images › 1 › Caption | Chromag bicycle stem BZA model |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Chromag stem Director model.jpg |
| Images › 2 › Caption | Chromag bicycle stem Director model |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/Chromag stem HiFi model.jpg |
| Images › 3 › Caption | Chromag bicycle stem HiFi model |
| Images › 4 › U R L | https://www.cpsc.gov/s3fs-public/Chromag stem Ranger model.jpg |
| Images › 4 › Caption | Chromag bicycle stem Ranger model |
| Hazards › Name | The clamping bolts that secure the stem to the fork steerer and/or the handlebars can break, posing fall and injury hazards to riders. |
| Injuries › Name | The firm has received three reports of the clamping bolts breaking. No injuries have been reported. |
| Products › Name | Chromag bicycle stems |
| Products › Number Of Units | About 100 |
| Recall I D | 8036 |
| Remedies › Name | Consumers should immediately stop using bicycles with the recalled stems and contact Chromag for free replacement bolts for the stem. |
| Importers › Name | Riser Holdings Ltd., of Canada, dba Chromag Bikes |
| Retailers › Name | Arts Cyclery, Beatchwood Cycles, Beat Cycles, Breadwinner Cycles, Blazin Saddles, Harpers, Quality Bicycle Products, The Bike Hub and Squatch Cycles nationwide or online at www.chromagbikes.com from November 2016 through March 2017 for about $120 for the stem. |
| Recall Date | 2017-04-26T00:00:00 |
| Description | This recall involves Chromag bicycle stems used to clamp the fork steerer and/or handlebars. The recalled stems include models BZA, Director, HiFi and Ranger. Only stems with a "Z" marked inside the bolt head are included in this recall. "Chromag" and the model name are printed on the stems. The stems were sold separately from bicycles. Bolts used in the stems are 6 mm in diameter and 20 mm in length. The stems were sold in various colors including black, red, blue, gold, purple and silver. |
| Recall Number | 17140 |
| Remedy Options › Option | Replace |
| Inconjunctions › U R L | http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2017/62876r-eng.php |
| Consumer Contact | Chromag Bikes at 800-380-4102 from 9 a.m. to 5 p.m. PT Monday through Thursday, email info@chromagbikes.com or online at www.chromagbikes.com and click on Stem Bolt Recall at the top of the page for more information. |
| Last Publish Date | 2017-04-26T00:00:00 |
| Manufacturer Countries › 1 › Country | Taiwan |
| Manufacturer Countries › 2 › Country | Canada |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Chromag Bicycle Stems Recalled by Riser Holdings Due to Fall and Injury Hazards?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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