Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
USBugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
Motif du rappel / Danger
TranslatedIn "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard.
Description du produit & Identification
TranslatedThis recall involves only the seat sold with the Bugaboo Dragonfly Seat Strollers. The strollers are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in either black, gray or forest green. Only units with serial numbers beginning with the following numbers are included in the recall: S46012302xxxxxx S46012303xxxxxx S46012307xxxxxx S460123010xxxxx S460123013xxxxx S460123015xxxxx S46012320xxxxxx The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller. Consumers can check to see if their unit is included in the recall checking the serial number at https://service.bugaboo.com/s/dragonfly-seat-replacement.
Produits concernés
TranslatedBugaboo Dragonfly Seat Strollers
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Bugaboo-Recalls-Dragonfly-Seat-Strollers-Due-to-Injury-Hazard-Recall-Alert |
| Title | Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/dragonfly-stroller.png |
| Images › Caption | Recalled Dragonfly Seat Stroller |
| Hazards › Name | In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard. |
| Injuries › Name | Bugaboo has received one report in the United States and seven reports in South Korea of the backrest of the seat moving downward during use when in parent-facing mode. No injuries have been reported in the U.S. |
| Products › Name | Bugaboo Dragonfly Seat Strollers |
| Products › Number Of Units | About 1,000 (In addition, about 200 were sold in Canada) |
| Recall I D | 9792 |
| Remedies › Name | Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat. Bugaboo is contacting all known retailers and purchasers directly. |
| Importers › Name | Bugaboo North America Inc., of New York |
| Retailers › Name | Children's specialty stores nationwide and online at www.bugaboo.com from May 2023 through June 2023 for about $900 for seat strollers only, and about $1,100 for bassinet strollers with seats. |
| Recall Date | 2023-12-07T00:00:00 |
| Description | This recall involves only the seat sold with the Bugaboo Dragonfly Seat Strollers. The strollers are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in either black, gray or forest green. Only units with serial numbers beginning with the following numbers are included in the recall: S46012302xxxxxx S46012303xxxxxx S46012307xxxxxx S460123010xxxxx S460123013xxxxx S460123015xxxxx S46012320xxxxxx The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller. Consumers can check to see if their unit is included in the recall checking the serial number at https://service.bugaboo.com/s/dragonfly-seat-replacement. |
| Recall Number | 24730 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/bugaboo-dragonfly-stroller-seat-recalled-due-injury-hazard |
| Consumer Contact | Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information. |
| Last Publish Date | 2023-12-07T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert) Check if your household is affected: https://therecallfile.com/fr/recalls/bugaboo-recalls-dragonfly-seat-strollers-due-to-injury-hazard-recall-a/CPSC-24730
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