CPSCGeneral Alert

Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)

Name: Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
Brand: Bugaboo
SKU: CPSC-24730
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 7 de diciembre de 2023ID de Retiro: 24730Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard.

Descripción del Producto e Identificación

This recall involves only the seat sold with the Bugaboo Dragonfly Seat Strollers. The strollers are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in either black, gray or forest green. Only units with serial numbers beginning with the following numbers are included in the recall: S46012302xxxxxx S46012303xxxxxx S46012307xxxxxx S460123010xxxxx S460123013xxxxx S460123015xxxxx S46012320xxxxxx The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller. Consumers can check to see if their unit is included in the recall checking the serial number at https://service.bugaboo.com/s/dragonfly-seat-replacement.

Productos Afectados

Bugaboo Dragonfly Seat Strollers

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2024/Bugaboo-Recalls-Dragonfly-Seat-Strollers-Due-to-Injury-Hazard-Recall-Alert
Title	Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)
Images › U R L	https://www.cpsc.gov/s3fs-public/dragonfly-stroller.png
Images › Caption	Recalled Dragonfly Seat Stroller
Hazards › Name	In "parent-facing" mode, the backrest of the seat can move downward, placing the infant in a negative recline. In this situation, an unrestrained infant could tumble from the seat, posing an injury hazard.
Injuries › Name	Bugaboo has received one report in the United States and seven reports in South Korea of the backrest of the seat moving downward during use when in parent-facing mode. No injuries have been reported in the U.S.
Products › Name	Bugaboo Dragonfly Seat Strollers
Products › Number Of Units	About 1,000 (In addition, about 200 were sold in Canada)
Recall I D	9792
Remedies › Name	Consumers should immediately stop using the recalled seats and contact Bugaboo for a free replacement stroller seat. Bugaboo is contacting all known retailers and purchasers directly.
Importers › Name	Bugaboo North America Inc., of New York
Retailers › Name	Children's specialty stores nationwide and online at www.bugaboo.com from May 2023 through June 2023 for about $900 for seat strollers only, and about $1,100 for bassinet strollers with seats.
Recall Date	2023-12-07T00:00:00
Description	This recall involves only the seat sold with the Bugaboo Dragonfly Seat Strollers. The strollers are comprised of a base on which either a seat or bassinet can be mounted. The seat measures approximately 11.8 inches wide and 22.8 inches long and comes in either black, gray or forest green. Only units with serial numbers beginning with the following numbers are included in the recall: S46012302xxxxxx S46012303xxxxxx S46012307xxxxxx S460123010xxxxx S460123013xxxxx S460123015xxxxx S46012320xxxxxx The serial number for the seat can be found on a label affixed to the underside of the seat and on a label affixed to the underside of the chassis of the stroller. Consumers can check to see if their unit is included in the recall checking the serial number at https://service.bugaboo.com/s/dragonfly-seat-replacement.
Recall Number	24730
Remedy Options › Option	Repair
Inconjunctions › U R L	https://recalls-rappels.canada.ca/en/alert-recall/bugaboo-dragonfly-stroller-seat-recalled-due-injury-hazard
Consumer Contact	Bugaboo at 800-460-2922 Monday through Thursday from 7 a.m. to 4 p.m. PT, Friday from 7 a.m. to 1 p.m. PT or email at service.us@bugaboo.com or online at www.bugaboo.com and click "Recalls" at the bottom or top of the page or www.bugaboo.com/us-en/productrecalls for more information.
Last Publish Date	2023-12-07T00:00:00
Manufacturer Countries › Country	China

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Bugaboo Recalls Dragonfly Seat Strollers Due to Injury Hazard (Recall Alert)?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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