Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard
USBlack Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard
Motif du rappel / Danger
TranslatedThe screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.
Description du produit & Identification
TranslatedThis recall involves Neve Strap Crampons and Accessory Kits, Style No. 400073, with date codes 01-2021, 05-2022, 07-2023, 01-2024 and SS1271. The date codes are located on the rubber heel strap pull-tab and on the underside of the toe piece under the anti-balling plate. The products are made of aluminum plates with spikes that attach to boots for ice climbing. The metal plates have a bright green color, and a black plastic toe and heel bail with a black webbing strap that fastens around the ankle. This recall also includes the Neve Strap Binding Accessory Kit, Style No. 400683, and Neve Strap Heel Cup Screw & Nuts, Style No. 400687, which were sold separately as spare parts/accessories.
Produits concernés
TranslatedNeve Strap Crampons and Accessory Kits
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2024/Black-Diamond-Equipment-Recalls-Neve-Strap-Crampons-and-Accessory-Kits-Due-to-Fall-Hazard |
| Title | Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/neve-strap.png |
| Images › 1 › Caption | Recalled Neve Strap Crampon |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/neve-strap-date-code.png |
| Images › 2 › Caption | Date code located on the underside of the toe piece of the recalled Neve Strap Crampon |
| Hazards › Name | The screws that connect the plastic heel cup to the aluminum heel unit of the crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. |
| Injuries › Name | The firm has received three reports of incidents of the crampons becoming loose or the heel cup becoming detached by hikers. No injuries have been reported. |
| Products › Name | Neve Strap Crampons and Accessory Kits |
| Products › Number Of Units | About 350 (In addition, about 28 were sold in Canada) |
| Recall I D | 9969 |
| Remedies › Name | Consumers should immediately stop using the recalled Neve Strap Crampons and accessory kits, and contact Black Diamond Equipment to receive a full refund. Consumers will receive a prepaid return label to mail them back to Black Diamond Equipment, after which they will be issued a refund. The firm is contacting all known purchasers. |
| Importers › Name | Black Diamond Equipment, of Salt Lake City, Utah |
| Retailers › Name | Black Diamond stores, REI and other stores nationwide, and online at blackdiamond.com, backcountry.com and REI.com from January 2024 through May 2024 for about $180. |
| Recall Date | 2024-06-13T00:00:00 |
| Description | This recall involves Neve Strap Crampons and Accessory Kits, Style No. 400073, with date codes 01-2021, 05-2022, 07-2023, 01-2024 and SS1271. The date codes are located on the rubber heel strap pull-tab and on the underside of the toe piece under the anti-balling plate. The products are made of aluminum plates with spikes that attach to boots for ice climbing. The metal plates have a bright green color, and a black plastic toe and heel bail with a black webbing strap that fastens around the ankle. This recall also includes the Neve Strap Binding Accessory Kit, Style No. 400683, and Neve Strap Heel Cup Screw & Nuts, Style No. 400687, which were sold separately as spare parts/accessories. |
| Recall Number | 24261 |
| Remedy Options › Option | Refund |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/neve-strap-crampons-recalled-due-fall-hazard |
| Consumer Contact | Black Diamond Equipment toll-free at 866-306-0865 from 10 a.m. to 4 p.m. MT Monday through Friday, email at NeveStrapRecall@bdel.com, or online at https://www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ or www.blackdiamondequipment.com and click on "Recalls" at the top of the page for more information. |
| Last Publish Date | 2024-06-13T00:00:00 |
| Manufacturer Countries › Country | Taiwan |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
Vérifiez les autres produits de votre foyer
Outils gratuitsSafety recalls are issued daily across foods, medications, vehicles, and electronics. Use our instant tools to check your home for active safety warnings:
📢 Partager l’alerte
Alert family and friends to keep them safe. Copy this quick alert message:
🚨 SAFETY ALERT: Black Diamond Equipment Recalls Neve Strap Crampons and Accessory Kits Due to Fall Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/black-diamond-equipment-recalls-neve-strap-crampons-and-accessory-kits/CPSC-24261
Rejoindre la liste d’alerte
Recevez des alertes e-mail instantanées dès qu’un rappel critique est publié.
Support The Recall File
Help keep official recall alerts free, accessible, and fast for everyone.
Rappels associés
Health CanadaTransport Canada Recall - 2018088 -
Transport Canada Recall - 2018088 -
Tires
Health CanadaTransport Canada Recall - 2018288 -
Transport Canada Recall - 2018288 -
Airbag
Health CanadaTransport Canada Recall - 2018409 -
Transport Canada Recall - 2018409 -
Airbag