BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard
USBISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard
Motif du rappel / Danger
TranslatedThe circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard.
Description du produit & Identification
TranslatedThis recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W and 25519. "BISSELL" is printed on the foot of the product. The model numbers are visible when the clean water tank is removed.
Produits concernés
TranslatedBISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2023/BISSELL-Recalls-Cordless-Multi-Surface-Wet-Dry-Vacuums-Due-to-Fire-Hazard |
| Title | BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/RecalledBISSELLcordlessmultisurfacewetdryvacuummodel2551_2551Wand25519.png |
| Images › 1 › Caption | Recalled BISSELL cordless multi-surface wet dry vacuum (model 2551, 2551W and 25519) |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/Locationofmodelnumber.png |
| Images › 2 › Caption | Location of model number |
| Hazards › Name | The circuit board inside the vacuum's battery pack can overheat and smoke, posing a fire hazard. |
| Injuries › Name | BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor; including five reports of the battery pack catching on fire, three of which resulted in minor property damage and one resulting in a burn injury. |
| Products › Name | BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519 |
| Products › Number Of Units | About 61,000 (In addition, about 4,300 were sold in Canada) |
| Recall I D | 9497 |
| Remedies › Name | Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Consumers can either take the product to a local BISSELL authorized service center for a free battery pack replacement or schedule a free in-home repair visit from an authorized BISSELL service technician to replace the existing battery pack. |
| Importers › Name | BISSELL Homecare Inc., of Grand Rapids, Michigan |
| Retailers › Name | Walmart stores nationwide and online at www.bissell.com, www.walmart.com, www.qvc.com, www.amazon.com, www.costco.com, www.fingerhut.com, www.acehardware.com, www.kohls.com, and www.wayfair.com from January 2019 through November 2022 for about $360. |
| Recall Date | 2023-01-12T00:00:00 |
| Description | This recall involves BISSELL Cordless Multi-Surface Wet Dry Vacuum models 2551, 2551W and 25519. "BISSELL" is printed on the foot of the product. The model numbers are visible when the clean water tank is removed. |
| Recall Number | 23091 |
| Remedy Options › Option | Repair |
| Inconjunctions › U R L | https://recalls-rappels.canada.ca/en/alert-recall/bissellr-cordless-multi-surface-wet-dry-vacuums-recalled-due-fire-hazard |
| Consumer Contact | Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or online at www.BISSELL.com/recall or www.BISSELL.com and click on "Product Recalls" at the bottom of the page for more information. |
| Last Publish Date | 2023-01-12T00:00:00 |
| Manufacturer Countries › Country | China |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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🚨 SAFETY ALERT: BISSELL Recalls Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard Check if your household is affected: https://therecallfile.com/fr/recalls/bissell-recalls-cordless-multi-surface-wet-dry-vacuums-due-to-fire-haz/CPSC-23091
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