Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump
AustraliaAlpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump
Motif du rappel / Danger
TranslatedThe mains cables may become damaged through incorrect stowage or misuse.
Description du produit & Identification
TranslatedReason / Defects: The mains cables may become damaged through incorrect stowage or misuse. Hazards: If the mains cables have been damaged, this can result in electric shock, which can cause serious injury or death. What to do: Arjo Australia will contact affected consumers in writing. This issue will be rectified by increasing the cable wall thickness and incorporating an improved grommet. Consumers should: 1. Verify whether they possess any Alpha Active 3, Alpha Active 4 or Alpha Active 5 pumps and ensure that all caregivers and users are made aware of this issue. 2. Make sure the cable is disconnected from the power socket and then check carefully all electrical connections for signs of damage or excessive wear. If any damage is observed, remove the device from use and contact Arjo Australia. 3. The device can remain in use as long as the cable is not frayed or worn and is secured properly to prevent being caught or entrapped in the bed mechanism as advised in the Instruction for Use. For further information, consumers can contact Arjo Australia on 1800 072 040.
Produits concernés
TranslatedAlpha Active 3, Alpha Active 4 and Alpha Active 5 medical pumps ARTG 288608 (Arjo Australia Pty Ltd - Alternating-pressure bed mattress overlay system)
Additional Source Details
| Field | Value |
|---|---|
| Guid › #text | da73e5e5-17ee-4127-80f7-559cec38797d |
| Guid › @ is Perma Link | false |
| Link | https://www.productsafety.gov.au/search-consumer-product-recalls/alpha-active-3-alpha-active-4-and-alpha-active-5-medical-pump |
| Pub Date | Fri, 08 Jan 2021 00:00:00 +0000 |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (Australia Products).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (Australia Products). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Aperçu
- Niveau de risquePharmacy and medical products
- DistributionAustralia
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🚨 SAFETY ALERT: Alpha Active 3, Alpha Active 4 and Alpha Active 5 Medical Pump Check if your household is affected: https://therecallfile.com/fr/recalls/alpha-active-3-alpha-active-4-and-alpha-active-5-medical-pump/AU-da73e5e5-17ee-4127-80f7-559cec38797d
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