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CPSCGeneral Alert

WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Name: WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Brand: WHILL, Inc. (Japan), of Japan
SKU: CPSC-20177
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 9 de septiembre de 2020ID de Retiro: 20177Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Descripción del Producto e Identificación

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Productos Afectados

WHILL Personal Electric Vehicles, Model Ci

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards
Title	WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/1-11509PM.png
Images › 1 › Caption	Recalled WHILL Model Ci
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/2-11519PM.png
Images › 2 › Caption	Location of the control pad subassembly on the recalled product
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/3-11526PM.png
Images › 3 › Caption	Location of the serial number on the recalled product
Hazards › Name	The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Injuries › Name	There have been 15 reports of device malfunctions. No injuries have been reported.
Products › Name	WHILL Personal Electric Vehicles, Model Ci
Products › Number Of Units	About 1,160
Recall I D	8896
Remedies › Name	Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Importers › Name	WHILL, Inc. (USA), of San Mateo, Calif.
Retailers › Name	Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Recall Date	2020-09-09T00:00:00
Description	This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Recall Number	20177
Manufacturers › Name	WHILL, Inc. (Japan), of Japan
Remedy Options › Option	Replace
Consumer Contact	WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Last Publish Date	2020-09-09T00:00:00
Manufacturer Countries › Country	Taiwan

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableWHILL, Inc. (Japan), of Japan

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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