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CPSCGeneral Alert

WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Name: WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Brand: WHILL, Inc. (Japan), of Japan
SKU: CPSC-20177
Availability: Discontinued
Rating: 1.0 (1 reviews)

Published: September 9, 2020Recall ID: 20177Category: generalCountry: US

Reason for Recall / Hazard

The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Product Description & Identification

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Affected Products

WHILL Personal Electric Vehicles, Model Ci

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards
Title	WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/1-11509PM.png
Images › 1 › Caption	Recalled WHILL Model Ci
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/2-11519PM.png
Images › 2 › Caption	Location of the control pad subassembly on the recalled product
Images › 3 › U R L	https://www.cpsc.gov/s3fs-public/3-11526PM.png
Images › 3 › Caption	Location of the serial number on the recalled product
Hazards › Name	The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Injuries › Name	There have been 15 reports of device malfunctions. No injuries have been reported.
Products › Name	WHILL Personal Electric Vehicles, Model Ci
Products › Number Of Units	About 1,160
Recall I D	8896
Remedies › Name	Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Importers › Name	WHILL, Inc. (USA), of San Mateo, Calif.
Retailers › Name	Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Recall Date	2020-09-09T00:00:00
Description	This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Recall Number	20177
Manufacturers › Name	WHILL, Inc. (Japan), of Japan
Remedy Options › Option	Replace
Consumer Contact	WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Last Publish Date	2020-09-09T00:00:00
Manufacturer Countries › Country	Taiwan

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Overview

Recalling FirmWHILL, Inc. (Japan), of Japan

Recall Hazard Severity

Caution (Class III)

Official Agency Alert

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🚨 SAFETY ALERT: WHILL, Inc. (Japan), of Japan - WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

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https://therecallfile.com/recalls/whill-recalls-whill-personal-electric-vehicles-due-to-crash-and-injury/CPSC-20177

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WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards