CPSCGeneral Alert
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Published: September 9, 2020Recall ID: 20177Category: generalCountry: US
Reason for Recall / Hazard
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Product Description & Identification
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Affected Products
WHILL Personal Electric Vehicles, Model Ci
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards |
| Title | WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards |
| Images › 1 › U R L | https://www.cpsc.gov/s3fs-public/1-11509PM.png |
| Images › 1 › Caption | Recalled WHILL Model Ci |
| Images › 2 › U R L | https://www.cpsc.gov/s3fs-public/2-11519PM.png |
| Images › 2 › Caption | Location of the control pad subassembly on the recalled product |
| Images › 3 › U R L | https://www.cpsc.gov/s3fs-public/3-11526PM.png |
| Images › 3 › Caption | Location of the serial number on the recalled product |
| Hazards › Name | The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards. |
| Injuries › Name | There have been 15 reports of device malfunctions. No injuries have been reported. |
| Products › Name | WHILL Personal Electric Vehicles, Model Ci |
| Products › Number Of Units | About 1,160 |
| Recall I D | 8896 |
| Remedies › Name | Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. |
| Importers › Name | WHILL, Inc. (USA), of San Mateo, Calif. |
| Retailers › Name | Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500. |
| Recall Date | 2020-09-09T00:00:00 |
| Description | This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors. |
| Recall Number | 20177 |
| Manufacturers › Name | WHILL, Inc. (Japan), of Japan |
| Remedy Options › Option | Replace |
| Consumer Contact | WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information. |
| Last Publish Date | 2020-09-09T00:00:00 |
| Manufacturer Countries › Country | Taiwan |