Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
USTiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
Recalling Firm: STEKLARNA ROGAŠKA D.D., of Slovenia
Motivo del Retiro / Peligro
TranslatedThe mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
Descripción del Producto e Identificación
TranslatedThe recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.
Productos Afectados
TranslatedWheat Leaf Crystal Mugs
Additional Source Details
| Field | Value |
|---|---|
| U R L | https://www.cpsc.gov/Recalls/2018/Tiffany-Co-Recalls-Crystal-Mugs-Due-to-Burn-and-Laceration-Hazards-Recall-Alert |
| Title | Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert) |
| Images › U R L | https://www.cpsc.gov/s3fs-public/capture2.png |
| Images › Caption | Wheat Leaf Crystal Mug |
| Hazards › Name | The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards. |
| Injuries › Name | Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported. |
| Products › Name | Wheat Leaf Crystal Mugs |
| Products › Number Of Units | About 3,300 |
| Recall I D | 8250 |
| Remedies › Name | Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs. |
| Importers › Name | Tiffany and Company, of New York, N.Y. |
| Retailers › Name | Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the "Tiffany For Business" sales channel in the U.S. from October 2017 through December 2017 for about $60. |
| Recall Date | 2018-02-06T00:00:00 |
| Description | The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs. |
| Distributors › Name | Tiffany and Company U.S. Sales, LLC., of New York, N.Y., doing business as TIFFANY & CO |
| Recall Number | 18722 |
| Manufacturers › Name | STEKLARNA ROGAŠKA D.D., of Slovenia |
| Remedy Options › Option | Refund |
| Consumer Contact | Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information. |
| Last Publish Date | 2018-02-06T00:00:00 |
| Manufacturer Countries › Country | Slovenia |
Consumer Action Protocol: What You Should Do Immediately
Safety StepsCheck the model number, serial number, and date stamp on the rating label on the back or underside of the product.
Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.
Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.
If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).
Your Legal Rights as a Consumer
Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.
Frequently Asked Questions About This Recall
FAQ GuideQ1:What should I do immediately if I own or bought Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)?
Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.
Q2:Can I get a full refund or free repair for this recall?
Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.
Q3:Do I need my original sales receipt to claim a remedy or refund?
In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.
Q4:Where can I verify official information for this safety alert?
This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.
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Resumen
- Empresa ResponsableSTEKLARNA ROGAŠKA D.D., of Slovenia
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🚨 SAFETY ALERT: STEKLARNA ROGAŠKA D.D., of Slovenia - Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert) Check if your household is affected: https://therecallfile.com/es/recalls/tiffany-co-recalls-crystal-mugs-due-to-burn-and-laceration-hazards-rec/CPSC-18722
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