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CPSCGeneral Alert

Stokke Recalls Infant Steps Bouncers Due to Fall Hazard

Name: Stokke Recalls Infant Steps Bouncers Due to Fall Hazard
Brand: DPI BV, of Netherlands
SKU: CPSC-19174
Availability: Discontinued
Rating: 1.0 (1 reviews)

Publicado: 25 de julio de 2019ID de Retiro: 19174Categoría: Productos de ConsumoPaís: Estados Unidos

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Motivo del Retiro / Peligro

The Stokke Steps Bouncer can detach from the Stokke Steps Chair, posing a fall hazard to the child in the Bouncer.

Descripción del Producto e Identificación

This recall includes Stokke Steps Bouncers. The bouncers are a part of Stokke Steps all-in-one modular seating system and can be used in combination with the Stokke Steps Chair from birth up to the age of about six months. The Stokke Steps Bouncers have a plastic arm and fabric seat and measure about 31 inches by 25 inches by 21 inches. Stokke is printed on the care label and the law tag on the bottom of the recalled bouncers. Only Stokke Steps Bouncers with one of the following item numbers and with a serial number found at https://reclamations.stokke.com/stepsbouncer are included in this recall. The item and serial numbers are printed on the tracking label found underneath the bouncer seat plastic frame. Item Number Description 483201 Steps Bouncer US Blue 483202 Steps Bouncer US Greige (beige/gray) 483203 Steps Bouncer US Pink 483204 Steps Bouncer US Gray Clouds 483205 Steps Bouncer US White Mountains

Productos Afectados

Stokke® Steps™ Bouncers

Additional Source Details

Field	Value
U R L	https://www.cpsc.gov/Recalls/2019/Stokke-Recalls-Infant-Steps-Bouncers-Due-to-Fall-Hazard
Title	Stokke Recalls Infant Steps Bouncers Due to Fall Hazard
Images › 1 › U R L	https://www.cpsc.gov/s3fs-public/Screen Shot 2019-07-25 at 8.57.39 AM.png
Images › 1 › Caption	Recalled Stokke Bouncer
Images › 2 › U R L	https://www.cpsc.gov/s3fs-public/Screen Shot 2019-07-25 at 8.57.45 AM.png
Images › 2 › Caption	Stokke Steps Chair used with recalled bouncer
Hazards › Name	The Stokke Steps Bouncer can detach from the Stokke Steps Chair, posing a fall hazard to the child in the Bouncer.
Injuries › Name	Stokke has received one report of a consumer having difficulty attaching the Steps Bouncer to the Steps Chair. No injuries have been reported.
Products › Name	Stokke® Steps™ Bouncers
Products › Number Of Units	About 5,400
Recall I D	8622
Remedies › Name	Consumers should immediately stop using the Stokke Steps Bouncer in combination with the Stokke Steps Chair and contact Stokke for a free repair kit. Visit https://reclamations.stokke.com/stepsbouncer to check if the bouncer is included in the recall. Once confirmed, consumers should register on the site to receive repair instructions. Consumers can continue to use the Stokke Steps Bouncers and the Stokke Steps Chairs separately.
Importers › Name	Stokke LLC, of Stamford, Conn.
Retailers › Name	Juvenile product stores nationwide, online at www.stokke.com and www.Amazon.com from February 2014 through December 2018 for about $200.
Recall Date	2019-07-25T00:00:00
Description	This recall includes Stokke Steps Bouncers. The bouncers are a part of Stokke Steps all-in-one modular seating system and can be used in combination with the Stokke Steps Chair from birth up to the age of about six months. The Stokke Steps Bouncers have a plastic arm and fabric seat and measure about 31 inches by 25 inches by 21 inches. Stokke is printed on the care label and the law tag on the bottom of the recalled bouncers. Only Stokke Steps Bouncers with one of the following item numbers and with a serial number found at https://reclamations.stokke.com/stepsbouncer are included in this recall. The item and serial numbers are printed on the tracking label found underneath the bouncer seat plastic frame. Item Number Description 483201 Steps Bouncer US Blue 483202 Steps Bouncer US Greige (beige/gray) 483203 Steps Bouncer US Pink 483204 Steps Bouncer US Gray Clouds 483205 Steps Bouncer US White Mountains
Recall Number	19174
Manufacturers › Name	DPI BV, of Netherlands
Remedy Options › Option	Repair
Consumer Contact	Stokke by email at info-usa@stokke.com, toll-free at 877-978-6553 Monday through Friday 9 a.m. to 8 p.m. ET or visit www.stokke.com and click on the link for product recalls for more information.
Last Publish Date	2019-07-25T00:00:00
Manufacturer Countries › Country	Netherlands

Consumer Action Protocol: What You Should Do Immediately

Safety Steps

1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought Stokke Recalls Infant Steps Bouncers Due to Fall Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

Empresa ResponsableDPI BV, of Netherlands

Recall Hazard Severity

Caution (Class III)

Alerta Oficial de la Agencia

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