CPSCGeneral Alert

STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard

Publicado: 14 de septiembre de 2023ID de Retiro: 23282Categoría: Productos de ConsumoPaís: Estados Unidos
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Motivo del Retiro / Peligro

The chain saw can take longer to brake than expected, posing a laceration hazard.

Descripción del Producto e Identificación

This recall involves the braking system of the STIHL MSA 300, a battery-powered chain saw. The chain saw is gray and orange. "STIHL" and "MSA 300" are displayed on the side of the chain saw. The recalled chain saw's serial number is located on a label on the rear hand guard. Serial numbers lower than 447457319 are included in the recall.

Productos Afectados

STIHL MSA 300 chain saws

Additional Source Details

FieldValue
U R Lhttps://www.cpsc.gov/Recalls/2023/STIHL-Recalls-MSA-300-Chain-Saws-Due-to-Laceration-Hazard
TitleSTIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard
Images › 1 › U R Lhttps://www.cpsc.gov/s3fs-public/chain-saw.png
Images › 1 › CaptionRecalled MSA 300 Chain Saw
Images › 2 › U R Lhttps://www.cpsc.gov/s3fs-public/chain-saw-label.png
Images › 2 › CaptionLocation of serial number label on MSA 300 chain saw
Hazards › NameThe chain saw can take longer to brake than expected, posing a laceration hazard.
Injuries › NameNone reported
Products › NameSTIHL MSA 300 chain saws
Products › Number Of UnitsAbout 2,800
Recall I D9710
Remedies › NameConsumers should immediately stop using the recalled STIHL MSA 300 chain saw and bring it to an authorized STIHL servicing dealer for the free replacement of the brake drum and brake band.
Importers › NameSTIHL Incorporated, of Virginia Beach, Virginia
Retailers › NameAuthorized STIHL independent dealers nationwide from October 2022 through July 2023 for about $800.
Recall Date2023-09-14T00:00:00
DescriptionThis recall involves the braking system of the STIHL MSA 300, a battery-powered chain saw. The chain saw is gray and orange. "STIHL" and "MSA 300" are displayed on the side of the chain saw. The recalled chain saw's serial number is located on a label on the rear hand guard. Serial numbers lower than 447457319 are included in the recall.
Recall Number23282
Remedy Options › OptionRepair
Consumer ContactSTIHL Incorporated at 800-233-4729 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.stihlusa.com/safety/recalls/msa300 or www.stihlusa.com and click on "Information" and then "Recalls & Notices" and then "MSA 300 Recall" for more information.
Last Publish Date2023-09-14T00:00:00
Manufacturer Countries › CountryAustria

Consumer Action Protocol: What You Should Do Immediately

Safety Steps
1Verify Product Identifiers

Check the model number, serial number, and date stamp on the rating label on the back or underside of the product.

2Isolate & Discontinue Use

Immediately discontinue using the product. Unplug electrical items and keep juvenile items out of reach of children.

3Claim Free Statutory Remedy

Under statutory consumer protection rules, consumers are entitled to a full refund, certified replacement, or free repair kit without needing the original sales receipt.

4Report Adverse Incidents

If you suffered an injury, illness, or property damage from this product, file an official incident report with regulatory authorities (CPSC).

Your Legal Rights as a Consumer

Recalls are legally binding corrective safety actions overseen by statutory government bodies. Recalling entities are legally prohibited from charging consumers for official safety remedies. If a retailer or dealership refuses your recall remedy, notify the issuing regulatory agency immediately.

Frequently Asked Questions About This Recall

FAQ Guide

Q1:What should I do immediately if I own or bought STIHL Recalls MSA 300 Chain Saws Due to Laceration Hazard?

Immediately stop using the product and keep it out of reach of children. Disconnect power if electrical, and do not attempt makeshift home repairs.

Q2:Can I get a full refund or free repair for this recall?

Yes. Recalling manufacturers and retail merchants are required under consumer protection regulations to offer a statutory remedy—typically a full refund, certified repair kit, or replacement unit.

Q3:Do I need my original sales receipt to claim a remedy or refund?

In most recall cases, no receipt is required. Because safety recalls are matters of public health and statutory compliance, retailers and manufacturers routinely issue refunds, store credit, or replacement kits upon presentation of the affected product or lot code.

Q4:Where can I verify official information for this safety alert?

This safety alert is aggregated directly from official regulatory agency records (CPSC). You can click the 'Official Agency Alert' link on this page to view the primary government notice and contact the manufacturer directly.

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Resumen

    Recall Hazard Severity
    Caution (Class III)
    Alerta Oficial de la Agencia

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